Shaking with anger at Videotron - multiple screw ups

So Just wanted to update everyone here:

I received a call from a consumer relations agent who took a look at my account and concurred with me that errors were made and that they honor what I signed up for and would fix everything. This agent was nothing short of spectacular in addressing all of my issues and complaints, and for resolving all outstanding issues. She was also quite thorough in going through my account and actually fixed a few things the other reps missed.

I will say that this rep saved a customer, as the level frustration beforehand was getting quite high.

While I wish these issues didn't occur to begin with, I'm happy with the resolution. In my previous experience with Rogers, they would have just told me to go somewhere else.