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Avatar de fernanda
fernanda
Initiate
07-30-2018

Refund for overpay

Hi, Does anyone know how to get Videotron to pay you back the money that they overcharged you? I cancelled my account in January and since February I have a balance of -140$. For me, that's a lot o...
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  • Avatar de Sarah-ÈveD
    Sarah-ÈveD
    07-31-2018

    Hello, 

     

    We are sorry that you did not receive your money back, and we would like to verify this with you. Since we cannot access your account through the Community, can you send us your phone number in a private message please?

     

    Thank you and have à nice day!

Avatar de Sarah-ÈveD
Sarah-ÈveD
Moderator - Solution Expert
07-31-2018

Hello, 

 

We are sorry that you did not receive your money back, and we would like to verify this with you. Since we cannot access your account through the Community, can you send us your phone number in a private message please?

 

Thank you and have à nice day!