Everything you need to know about temporary service suspension

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Will you be away from home for an extended period or are you trading Québec’s winter for the southern sun? The seasonal suspension is a great option for you!

Which services?

You can suspend your Helix, illico TV, Internet and Home Phone services. However, it’s not possible to suspend a Mobile plan.

For how long? 

Service suspension can last from one to six months, depending on your needs, but you can only suspend your services once per year.

What you need to know about temporary service suspension

• You must be absent from your home for the entirety of the service suspension period.
• Service reconnection will occur during the week, namely from Tuesday to Friday.
• You can cancel your temporary service suspension any time between the date that you make your suspension request, and the date that you plan on leaving your home.

Bonus!

• Even during your service suspension, Webmail, Customer Centre and My Account services remain available.
• If you don’t wish to suspend all of your services, you can provide us with a temporary address for the billing of your remaining active services.

Check out our support article for even more details on seasonal suspension.