Go to the Videotron.com site
First steps
User Guide
Gamification
The summer holidays are coming up and, unlike the past two summers, this year’s getaway options are limitless! Use your mobile abroad like you would at home, worry free and with no unexpected surcharges, thanks to our mobile options. Here are six tips to ensure you get the most out of your Mobile plan as you jet-set around the US or internationally.
- Plan before you go
When it comes time to pack, check how your Mobile plan works abroad. What’s included in your regular plan? Could certain services incur additional charges? What are the roaming rates for the country you’re travelling to? This will help you plan ahead and avoid any unpleasant surprises.
Attention : Carriers in the US are gradually removing their 3G network. To avoid a degradation of mobile service on the go, your device must be compatible with VoLTE feature.
Check the compatibility of your device with VoLTE in the US.
- Take advantage of the Daily Traveller Pass
This option allows you to enjoy your Mobile plan as if you were at home, without paying per-use roaming fees! The Daily Traveller Pass can be added to any Videotron Mobile plan. Easy to use, it’s automatically triggered whenever you use one of your plan’s services (phone, text, or data) while travelling. It’s great when travelling abroad because:
- you only pay for the days you use your phone;
- the $10/day flat-rate in the US and $14/day flat-rate internationally keeps your costs under control;
- you can use your Mobile to full capacity.
The Daily Traveller Pass can easily be managed from your Customer Centre or the Travel section of the User Centre + app. For all the details, see the article What is the Daily Traveller Pass?
- Monitor your data
Oh, no! You’re travelling in the US and running out of data! Add a Canada-US Data Add-on to browse the web freely. You can add an On-Demand Data Add-on, which provides an additional one-time 500 MB or 1 GB, or a Permanent Data Add-on, which is added monthly to your Mobile plan to ensure you never go over your limit.
It’s often best to add a Data Add-on beforehand than to pay the overage charges when you go over your limit. And it’s easy! Log on to your Customer Centre and click on Manage Data Add-ons.
- Minimize costs with Wi-Fi calls
When there’s a poor mobile signal or you want to reduce roaming rates, you can make calls over Wi-Fi. This service is available in more than 100 countries. Just connect to a Wi-Fi network and enable the service in your device settings (learn more about activating Wi-Fi Calling). You can then make a local call or a call to Canada without incurring long-distance fees. Isn’t that neat?
- A foolproof plan for frequent travellers
Do you go cross the border regularly? You should get one of our two Canada-US Mobile plans:
- the Without Borders plan includes unlimited calling and texting, as well as 10 GB of data to be used in both countries, with an annual 10 GB bonus to be used in Canada;
- the All-Inclusive Without Borders plan also includes unlimited calling and texting, 15 GB of data to be used in both countries, and an annual 100 GB bonus to be used in Canada. It also gives you access to Club illico mobile in Canada and an exclusive rate for the QUB musique app.
In short, you can feel right at home, even in Uncle Sam’s country.
- Snowbirds, fly in peace
If you’re leaving Canada for one to six months (say, to get away from the cold, snowy winter), you can request the seasonal suspension of your services, such as Helix TV, illico TV, and Residential Internet. This way, you’ll avoid reconnection fees when you get back. However, you’ll keep your Mobile services and your Webmail. Good to know!
We’re always here for you
If you have an issue or question while you’re travelling, you can contact our Customer Service anytime, free of charge, by calling 611 from your mobile phone. Our team is also available if you have compatibility questions or receive error messages while abroad. Your Mobile plan will make your vacation even better, so you can enjoy it to the fullest!
