Normalement Videotron a 48 heure pour régler un trouble avant de d'accepter un crédit.
Je vous conseillerais en premier lieu de contacter le support technique pour avoir trace au dossier au de rappeler apres la resolution pour demander si credit est possible. Parfois dans des situations exceptionnelles VL vas accorder des crédits même si ca duré moins de 48 heures. Vous pouvez vous esseyer.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-11-02T21:50:59.762-04:00","lastPublishTime":"2019-11-02T21:50:59.762-04:00","metrics":{"__typename":"MessageMetrics","views":5792},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:17580/message:17616","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"826","rawBody":"a écrit :
Laval, Auteuil, pas de télé ni internet, 17h, 2 nov. Panne depuis hier 15h environ... On se fait crediter une journée sur notre facture dans ce temps là?
Normalement Videotron a 48 heure pour régler un trouble avant de d'accepter un crédit.
Je vous conseillerais en premier lieu de contacter le support technique pour avoir trace au dossier au de rappeler apres la resolution pour demander si credit est possible. Parfois dans des situations exceptionnelles VL vas accorder des crédits même si ca duré moins de 48 heures. Vous pouvez vous esseyer.
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