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Avatar de Milt
Milt
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11-15-2020

Helix Unable to black a device

HI I really hope someone can help me  here. I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11 on t...
  • Avatar de mproy
    06-18-2023

    Your daughter is, assuming its an ios device like an iphone, using "Private wi-fi Address".  A setting under the connexion settings.

     

    It creates at least a second MAC Address for the device.

    You then need to pause both MAC Address/devices in helixfi