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How to protect yourself against SIM swapping

Expertsécurité

Initiate

06-07-2020

SIM swap happens when a hacker is able to transfer your mobile phone number to another SIM card in their possession thereby securing their exclusive use of your number and in doing so, part of your identity.

Fraudsters can physically change it if they have access to your phone or do so remotely by calling your mobile phone provider to impersonate you and activate a new SIM card. How do you find out if ...

Mis à jour 19-06-2025

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sam8798

Disciple

05-12-2024

Hello videotron
it's 2024 and you still don't offer two-factor authentication.
I wanna switch to a phone plan with videotron, but I'm not doing that without 2FA, it's too risky.

when do you think it's going to be ready?

PatrickM

Moderator - Solution Expert

05-02-2025

Hello sam8798 and truly sorry for the delay. Indeed, I can understand your concern for the security of your service. Unfortunately, we do not have any details on any development in this regard at the moment but we have forwarded the suggestion to the product team. Thank you!