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SOS: I received my first invoice, now how do I figure it out what it all means?

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There’s a lot of information on that first invoice, so it’s completely normal to have questions such as: why is the total amount higher than what I expected? Rest assured—you’re definitely not paying double!


To help make things a little clearer for you, we’ve put together a short article that will help you make sense of your first invoice!


Everything you need to know about your first invoice 


  • ONE MONTH IN ADVANCE: Because your telecommunication services are billed one month in advance, your first invoice includes two months of service—the first month, as well as the following one.

Unless you opted for a payment method other than monthly, or if you neglected to pay a month, this is the only time you’ll have to pay two months on the same invoice.  


  • PURCHASE OF DEVICES: If you purchased any devices, such as an illico Terminal or a cellphone, your first invoice will include the cost of such purchases.  

How to read your first invoice


Use the Left-Centre-Right approach to better understand your invoice!


  • ON THE LEFT – “WHEN”: this indicates the current billing period, including all the days for which you are being charged.

If you modify your services in the middle of the month, you’ll see the date of change here. You’ll also see in the column at right, that you are billed on a prorated basis for the number of remaining days.  


> Pro-whata?


  • IN THE CENTRE – “WHAT”: here, you’ll find all the details of your services and purchases.

On the first page, under Invoice Summary, you’ll see a quick overview of your services. On the following pages, you’ll find all the details of your plans, including their names and what they include. You’ll also see pay-per-use charges, such as movie rentals.


  • ON THE RIGHT – “HOW MUCH”: here, you’ll see your service costs for the billing cycle in question.

When there are no charges to the right of an element, it’s because it is either already included in your plan, or because it is simply not billable. You might even see negative amounts—these would be applicable credits or rebates.


And the last few pages...


If you are subscribed to Residential or Mobile Phone service, here is where you’ll see a detailed account of all the calls made (including long-distance) and services used during the month in question. For Mobile service, you’ll also see the details of your text messages and data usage.   


If you are subscribed to our Internet service, please note that you will not see a detailed description of your data usage. You will only see your data usage if you have gone over your monthly limit. However, you don’t have to wait for your invoice to see how much data you’ve used. Simply log in to your Customer Centre account and keep track that way.


Speaking of invoices... have you signed up for the online billing yet? 


On top of being the environmentally friendly thing to do, when you sign up for online billing via the Customer Centre you get access to your past 36 months of billing records. We really encourage you to switch to online billing!


In a nutshell


  • Your first invoice includes two months of services, as well as any devices purchased by you.


  • The first page is an overview, the following pages include your plan details, and the last few pages give a detailed description of the services used (Mobile, Home Phone and any excess Internet usage).


  • If ever you’re wondering about an invoice total, head to the Billing Period It might just be a case of prorated billing.

Wanna see images about all that? Check this interactive demo


Got more questions? Don’t hesitate to leave us your questions or comments . . . we’ll get back to you shortly!  


You can also read other information on the Videotron Support Section.