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Why no VoLTE when switching from Contract to BYOD?
Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website...
- Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
Kira i beg to differ based on my experience. The features were active on my SIM and account, however, I had to call technical support to get it working. NOT customer service.
Kira wrote:
I work tech support. We can't activate it.We have to call customer services to do so.
but what if the option is there, you see it in the system, but it's not working... tech support will be able to help right?
I had a problem with VoLTE... the option was there for a line that wasn't supposed to have it... and this was causing some problem with the line (no calls possible).
Tech support transfered me at first to customer service to get the option removed... it didn't work.
After 3 days trying to remove it, someone from tech support finally transfered me to higher level tech support... and this was fixed by "manually" sending a command to the switch to remove the VoLTE option. If worked fine afterwards.
Anonyme wrote:but what if the option is there, you see it in the system, but it's not working... tech support will be able to help right?
Having it on a "non-suported" (meaning we can't guarantee it'll work flawlessly) BYOD (android only) might complicate things but if it's there, we should be able to do something.
As for your issues afterwards, weird corner case scenario. When customer services removes it from the file, it should remove that phone line from the VoLTE switch.
