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Avatar de Arashshah
Arashshah
Chevalier
29-07-2018
Résolu

Why no VoLTE when switching from Contract to BYOD?

Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website...
VoLTE
  • Avatar de Arashshah
    Arashshah
    31-07-2018
    Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.

    I have to say, I have been very impressed with the majority of the representatives at Videotron.

    Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
Avatar de Ipse
Ipse
Samurai
11-03-2019

gmd Nope, it's not automatic, BUT it did work for me for my old S7Edge. You WILL have to call tech support to get it activated - the folks at the kiosk were completely unable to help me.

As you said, the downside is that changing the CSC requires a FD.

 

On the same topic (and folks here know my beef with VoLTE and VoWiFi at Videotron) despite everyone saying that on Rogers you can ONLY get these features on the phones they sell to you (and claiming they verify IMEI) I put a Rogers SIM in my VTR Mate 20Pro and voila, both features activated and working.

Go figure....and I'm still waiting for VoWiFI on VTR.

Avatar de Kira
Kira
Super utilisateur
12-03-2019
Ipse wrote:

You WILL have to call tech support to get it activated

Ipse  Technical support can't active volte. Only customer service can do so.

  • Avatar de Ipse
    Ipse
    Samurai
    13-03-2019

    Kira i beg to differ based on my experience. The features were active on my SIM and account, however, I had to call technical support to get it working.  NOT  customer service.

  • Avatar de Kira
    Kira
    Super utilisateur
    13-03-2019
    Ipse wrote:

    Kira i beg to differ based on my experience. The features were active on my SIM and account, however, I had to call technical support to get it working.  NOT  customer service.

    I work tech support. We can't activate it.

    We have to call customer services to do so.

     

  • Avatar de Anonyme
    Anonyme
    13-03-2019
    Kira wrote:
    I work tech support. We can't activate it.

    We have to call customer services to do so.

     

    but what if the option is there, you see it in the system, but it's not working... tech support will be able to help right?

     

    I had a problem with VoLTE... the option was there for a line that wasn't supposed to have it... and this was causing some problem with the line (no calls possible). 

    Tech support transfered me at first to customer service to get the option removed... it didn't work. 

    After 3 days trying to remove it, someone from tech support finally transfered me to higher level tech support... and this was fixed by "manually" sending a command to the switch to remove the VoLTE option. If worked fine afterwards. 

  • Avatar de Kira
    Kira
    Super utilisateur
    13-03-2019
    Anonyme wrote:

     

    but what if the option is there, you see it in the system, but it's not working... tech support will be able to help right?

    Having it on a "non-suported" (meaning we can't guarantee it'll work flawlessly) BYOD (android only) might complicate things but if it's there, we should be able to do something.

     

     

    As for your issues afterwards, weird corner case scenario. When customer services removes it from the file, it should remove that phone line from the VoLTE switch.