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Why no VoLTE when switching from Contract to BYOD?
Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website...
- Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
One of our phones is a Samsung A5 bought from another Canadian carrier.
Haven't changed the CSC (which would return it to factory default), but I assumed that doing so wouldn't make it automatically work.
gmd wrote:One of our phones is a Samsung A5 bought from another Canadian carrier.
Haven't changed the CSC (which would return it to factory default), but I assumed that doing so wouldn't make it automatically work.
if you have the 2017 A5, a compatible sim card and VoLTE option added to your account, there's a good chance that VoLTE will work if you change the CSC (may not be necessary) since the A5 is supported by Videotron on VoLTE.
