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I am using a New Generation remote (UEI) for my Illico service. In the last few days, the power buttons for tv and cable turn red when any button is pressed. This has never happened before...
Hello, My parents own two Illico Cisco 4642HD terminals at their home; one was manufactured in January 2012 and the other in June 2014. Using the 2014 version, they have access to the HD ver...
Hi, I'm trying to login to my old Videotron email, but need to reset the password in Customer Center. When trying to reset, the page tells me it's going to send an email to the same Videotro...
Hi, I'm trying to login to my old Videotron webmail but need to reset the password. To do that, I need to login to Customer Center. But when putting "Forgot password" it tells me that it's g...
I switched to paperless billing years ago and always received an email notice when the invoice was issued. This stopped in January for Helix and our regular accounts and I was late to pay one. I have...
I'm a new customer. I was charged almost $300 plus tax to subscribe, and they've taken my first month's payment. But for some reason, because my outdoor cable has to be re-installed, it's taking a lo...
Does the Videotron Helix have a limit on the number of VPN connections it can support? I don't seem to be able to connect to the office when my partner is connected to their office. Similar proble...
I have asked for a new rate for my internet since I found 100Mbps was way too much being a senior I only look at movies on Netflix which after inquiring I only need 5Mbps. To my surprise,...