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First steps
User Guide
Gamification
By Catherine Mayer
During this isolation period, the majority of employees who can still enjoy working are doing it from home – this is our case in the Videotron Web department. Some of us are available part time due to our family responsibilities, while others are giving more than they’ve got. What about you, are you teleworking at the moment?
If so, do you have a place dedicated to your activites? Maybe you are sitting at the table way more than you’d like to… And what about keeping in touch with your different work partners?
We gathered here a few tips to help you get the most out of this situation.
- Take breaks to stretch your legs, maybe get some air (if possible) and have lunch away from your computer.
- Set yourself a schedule that you’ll follow. This way, your work partners and family (or closed ones) can expect when you are available. Take note that Videotron has removed its home Internet data caps until April 30rd – enjoy!
- Introduce a virtual coffee breaks to enable discussions on a daily basis. Also, start your chat sessions by inquiring about how the other person is doing, and activate your video camera at the beginning of meetings better connect with your peers.
Being able to socialize is part of the quality of your experience, too of course. For some of us more isolated than others, the lack of human contact can sometimes be hard to bare – alright, we are all missing our work buddies actually.
Now, do you have any best practices to share? Don’t be shy, we are listening, and this community can only benefit from it.
Here’s a bunch of tips from our technicians to create a better work environment at home.
- Is your connection unabled? Don't wait over the phone for someone to help you, you can probably fix this by yourself.
Troubleshooting solutions for a regular Internet connection
How to restart your router (this could fix slow connections)
Troubleshooting solutions for a Helix connection
- To make a conference call from a landline, call the first participant then put him/her on hold while you dial *71 and call another person. Repeat this procedure to connect all the participants.
To learn to make a conference call using your mobile, see our demos.
- If you need to call someone with whom you do not want to share your personal number, a client or a business partner for instance, dial *67 before dialing. Your number will then be hidden.
To learn to do so on your mobile as well, see our demos
