Does Videotron have plans to upgrade their network to a Fiber network?
I just switched from Videotron's Helix to Bell 1.5Gbps. The reason why I switched is because Bell made me an offer I couldn't refuse. Paying the same price for more bandwidth (I had 400mbps with Videotron), and 5 more channels for my tv. Quite frankly, the speed is an overkill. I think anything above 1Gbps is an overkill considering most homes can't really benefit from those speeds. Videotron at some point had gigabit services but they stopped offering it. I'm not sure why, as I've heard it works quite well. Where Videotron will always fail for me is the type of cable they use. I game a lot and Bell's FTTH gives me the best latency possible. Because of this, it's extremely difficult to switch back to cable. I find it difficult to ever move back to Videotron (provided that Bell's prices don't increase too much) and have a 10ms-30ms disadvantage when gaming, in addition to not having gigabit bandwidth. 10ms-30ms doesn't seem like much time, but when you're playing fast paced games like Call of Duty, it most certainly matters. The extra bandwidth helps downloading large sized games quicker. Does Videotron have any plans to upgrade their copper cable network to an FTTH fiber optic network sometime in the future?Overage data fees credited if you have a power outage due to the ice storm
Many of you took advantage of the lifting of the mobile data limit announced during the ice storm! The initiative will end today, April 16, 2023, at 11:59 p.m. As a reminder: the credit will be applied during the April-May billing cycle. There is no need for you to take action. Thank you! In the current context, Videotron would like to reassure you that our teams are mobilized and working to restore service as soon as possible. Because our customers are at the heart of our concerns, we announce this measure: If you are a Videotron Internet customer, also have a Mobile plan with us and do not currently have access to Internet, all excess data used to help you meet your needs during the power outage going on now will automatically be credited. You do not have to contact us. The adjustment will be made automatically during your next billing cycle (April-May).
can't access bing.com
I have a strange issue: 90% of the time I can't access bing.com when on videotron's helix wifi. It happens on all devices connected to my wifi. If I switch my cellphone to use telus's network, all works fine. I can't access bing.com, and then after a while I can access it again. Sometimes I can't access bing.com via edge but can via chrome, sometimes the other way around. soon after I can't access bing.com on either browser. Later that day it'll start working again on both. But most of the time it's inaccessible. All other sites I use work just fine, it's just bing.com that poses this strange problem
Port Fowarding Helix FI App
I have spent the better part of January 2024 trying to setup port forwarding on a handful of PC's. All are connected to the Helix Technicolor CGM4140COM either through a switch or directly via RJ45 patch cable(s). Having been a Videotron / Helix customer for a number of years I have always known this process to be nightmarish. Three of the five devices that require ports to be forwarded are nowhere to be found when attemtpting to configure PF manually. By nowhere I am referring to both Connected Devices / Online Devices - Private Network and Offline Devices. What I find odd is that most of the devices that are available and "Connected to your WiFi" happen to be wireless devices. If only the app allowed for manual entry of the device's IP address directly when going to WiFi / Advanced settings / Port forwarding / Add Port Forward. Instead of Select the device for this port forward. Your time, patience, and assistance will be greatly appreciated.
