Helix Gateway - Unable to login as admin
Hello everyone; I'm hoping that someone in this community might be able to help me out. My problem: I'm unable to login to the HELIX Gateway using the default credentials. I have tried: Username: admin / Password: password Username: admin / Password: the password under the HELIX terminal I have looked up the vendor's model with all sorts of default username/password combinations. It simply does not work! I want to be able to login to http://10.0.0.1 to have full control of my network, for example: I want to enable MAC filtering I want to fix my VPN problem I'm really frustrated with the service I received during the installation of my HELIX service about a month ago. The technician completely ignored my request about logging into the HELIX Gateway. He said "you don't need that, just use the HELIX Fi app on your phone". I'm sorry but that's not good enough! I'm paying enough money to have this service. I have called Videotron about my issue. They said the only real fix is to reset the gateway to its factory settings. However, this really scares me. What guarantee do I have that it's going to work properly? I'm worried about reconnecting all the devices in my network. I'm even more worried that perhaps my HELIX Gateway is faulty. I would really like to hear from you guys and girls out there. Is anyone else experiencing the same problem? Can anyone provide me with the exact steps to reset my gateway to its factory settings? I would really appreciate your help and feedback. Thank you all.
Helix internet with modem other than Helix Gateway?
Hi, I want to subscribe to helix 400mbit internet, which would of course require the purchase of a helix gateway. Helix gateway is basically the Arris/Technicolor XB6. Based on comments from XB6 users in the US (comcast) and Canada (rogers and shaw) i would rather use a modem other than the XB6. - with bridge mode on, MOCA doesn't work - with bridge mode on, wifi doesn't work.... for the user. The modem still broadcasts 4 hidden wifi networks that cannot be disabled (2 in 2.4ghz, 2 in 5ghz) that add to wifi congestion/interference. Some say this is needed for tv functionality, but I will never subscribe to the tv service, so why can't i turn it off? Question Is there any other type of modem that can be used with the Helix 400mbit service? Ideally I'd be looking for something that is modem only. Don't care if I need to buy it, I just need it to work.Samsung soundbar interfering with Wifi?
Hi. A friend of mind was told that his Samsung soundbar will interfere with the WiFi signal from his Helix gateway. I also have a Samsung sound bar and a regularly have my WiFi signal interrupted when using my iPad, computer and game console. Especially annoying when in an on-line meeting. Is their any merit to that? I followed every trouble shooting tip to try to alleviate this problem, but without success. That's my last guest as to what might explain these regular interruptions. Thanks.