TV & Entertainment

Got a question about your remote? Need help configuring your terminal? Want to know what you should watch next on illico? You’ll find it all here.

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Forum Posts

June 15, 2022, switch from the illico TV app to Helix TV

Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you...

VincentQ by Community Manager
  • 2 replies
  • 1 kudos

Flash survey: How do you watch TV?

I'm curious to know how you are currently consuming your TV content?   Are you the "zapping" type on live TV? Do you prefer to record all your favorite shows so you can listen to them without intermission? Are you the king of binge watching with vide...

VincentQ by Community Manager
  • 4 replies
  • 0 kudos

FIFA World Cup with Videotron | illicoweb

For those who are looking for streaming link for the world cup at work, did you know that you can watch RDS on this link : If you have on your package, you can watch online and HD, everywhere. Hope it helps...

yass05 by Super utilisateur
  • 1 replies
  • 1 kudos

previous Helix equipment

I am a previous customer of Videotron. I have Helix equipment from previous membership and would like to re-subscribe. Does this mean I will have a discount because I already own the equipment?

hobbwin by Initiate
  • 0 replies
  • 0 kudos

CBC News Network volume on illico HD vs SD

I subscribe to CBC News Network on the illico TV service. When I watch it on the SD channel 18, I can leave the volume set at 28 like most other channels. However, when I switch to HD channel 618, I have to double the volume on my TV to 56 to get the...

Resolved! Channel 124

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Resolved! Low Resolution on PC(4K monitor)

Why is the resolution so bad(RDS-hockey) when watching on PC.  My monitor is a 32" 4K model. This doesn't even look 720P.  C'mon Helix, this 2023!

JRG55 by Initiate
  • 1 replies
  • 0 kudos

BET Channel

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Helix TV updates

Those of you who are with Helix TV for a long time, do we see regular software updates on that TV service?  I see people complaining about small software issues (on these forums) that should be easy to resolve if they had a few developers assigned to...

Resolved! Helix - Change skip forward and skip back rates

Hello, How can I change the default skip forward and back rates on the Helix remote when watching a recorded prohram? By default the skip forward is 5 minutes and so is the skip back which is not very useful. It would be good if these rates could be ...

Resolved! Crave

According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the mo...

SuCre by Initiate
  • 1 replies
  • 0 kudos

Helix apps - New to helix

Hi, I recently changed to Helix tv. I was wondering if it's possible to add more apps onto Helix or do i only have access to the custom apps (Netflix, Stingray, Illico, ect.) that comes with Helix? Furthermore, I used to be able to see the Lotto Queb...

Resolved! Ok I do not understand why I can not access the CTV go app

I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico bo...

mauier by Initiate
  • 10 replies
  • 2 kudos


Selon le site de Vidéotron, certains canaux ne peuvent pas être “streamés” de l’appli Helix vers Chromecast. Lesquels?

More Questions about Channel Availability and Features

This is SIMILAR to the bilingual version under the French section, but now I also wonder if BBC World News & France 24 are still SD under Helix TV, just as the indication under

st0106 by Viking
  • 0 replies
  • 0 kudos

Where did TV listing go

I used to be able my Videotron TV listings at, no more where did it go? I don`t want the app I want to access guide from my PC.

Where did the TV guide go

I used to be able the TV guide from my computer at, it`s not there anymore and I don`t want the app for the phone, where can I access Videotron TV listings ?


Selon le site de Vidéotron, certains canaux ne peuvent pas être “streamés” de l’appli Helix vers Chromecast. Lesquels?