Got a question about your remote? Need help configuring your terminal? Want to know what you should watch next on illico? You’ll find it all here.
Don't forget that as of tomorrow morning (June 15, 2022), illico subscribers will have to make the switch to the Helix TV app to listen to their content on mobile or on the web. If you're looking for more information to help you with this change, you...
I'm curious to know how you are currently consuming your TV content? Are you the "zapping" type on live TV? Do you prefer to record all your favorite shows so you can listen to them without intermission? Are you the king of binge watching with vide...
For those who are looking for streaming link for the world cup at work, did you know that you can watch RDS on this link : https://illicoweb.videotron.com/chaines/RDS If you have on your package, you can watch online and HD, everywhere. Hope it helps...
I am a previous customer of Videotron. I have Helix equipment from previous membership and would like to re-subscribe. Does this mean I will have a discount because I already own the equipment?
I subscribe to CBC News Network on the illico TV service. When I watch it on the SD channel 18, I can leave the volume set at 28 like most other channels. However, when I switch to HD channel 618, I have to double the volume on my TV to 56 to get the...
Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!
Why is the resolution so bad(RDS-hockey) when watching on PC. My monitor is a 32" 4K model. This doesn't even look 720P. C'mon Helix, this 2023!
Every Illico HD terminal from Videotron that I have ever owned in the last 17 years has had an optical audio output (TOSLINK). Unfortunately, the new Helix TV terminal has no such option; it only outputs the audio over its HDMI cable. My 15 year old ...
J’aimerais que la chaîne M6 international soit aussi disponible sur la plateforme illico. Je l’a choisirais dans forfait télé.
Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!
Those of you who are with Helix TV for a long time, do we see regular software updates on that TV service? I see people complaining about small software issues (on these forums) that should be easy to resolve if they had a few developers assigned to...
Hello, How can I change the default skip forward and back rates on the Helix remote when watching a recorded prohram? By default the skip forward is 5 minutes and so is the skip back which is not very useful. It would be good if these rates could be ...
According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the mo...
My contract/agreement is ending early March 2023. In theory my payment should be going down by $18.00 per month. Anybody have any experience in what kind of nonsense I am going to have to deal with to get another 2 year agreement?Boo.
How do we add apps, other than those that come with Helix, to the Helix system. We would like to add BritBox and Apple TV, but have been unable to figure out how to do so.thanks
Hi, I recently changed to Helix tv. I was wondering if it's possible to add more apps onto Helix or do i only have access to the custom apps (Netflix, Stingray, Illico, ect.) that comes with Helix? Furthermore, I used to be able to see the Lotto Queb...
I am trying and trying to understand and find out how to watch the ctv streaming app. There is not even a place for videotron users to log in from on the site. Is that normal? Before I switched to Helix I was able to watch CTV shows from my Illico bo...
Selon le site de Vidéotron, certains canaux ne peuvent pas être “streamés” de l’appli Helix vers Chromecast. Lesquels?
This is SIMILAR to the bilingual version under the French section, but now I also wonder if BBC World News & France 24 are still SD under Helix TV, just as the indication under https://www.videotron.com/vcom-ext/secur/forms/tv/displayChannelList.actT...
I used to be able my Videotron TV listings at https://illicoweb.videotron.com/tv-guide, no more where did it go? I don`t want the app I want to access guide from my PC.
I used to be able the TV guide from my computer at https://illicoweb.videotron.com/tv-guide, it`s not there anymore and I don`t want the app for the phone, where can I access Videotron TV listings ?
Selon le site de Vidéotron, certains canaux ne peuvent pas être “streamés” de l’appli Helix vers Chromecast. Lesquels?
Go to the Videotron.com site
First steps
User Guide
Gamification