J'ai cependant souvent un écran blanc avec message network error st-0019 ça continue de jouer cependant mais je dois faire OK et remettre le mode screen saver qui se perd quand cela survient.
Me demande si c'est un problème juste côté Videotron ou si Comcast Xfinity a le même souçis côté USA vu que c'est un produit rebrandé par Videotron.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-06-28T10:57:24.128-04:00","lastPublishTime":"2023-06-28T11:27:23.818-04:00","metrics":{"__typename":"MessageMetrics","views":3717},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:41728"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:41728":{"__typename":"ModerationData","id":"moderation_data:41728","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:41728":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8176"},"id":"message:41728","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:television-divertissement/message:26529/message:41728","revisionNum":1,"uid":41728,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:television-divertissement"},"parent":{"__ref":"ForumReplyMessage:message:41688"},"conversation":{"__ref":"Conversation:conversation:26529"},"subject":"Re: Stingray Application déconnecte souvent","moderationData":{"__ref":"ModerationData:moderation_data:41728"},"body":"Bonjour.
\n
\nVoici quelques opérations que vous pourriez essayer face à cette situation :
\n\n - Vérifier la connexion internet du terminal
\n - Redémarrer l'appli Stingray\n
\n - Choisir l'onglet « Quitter » de l'appli Stingray puis choisir « Retour à la télé »
\n
\n - Effacer les données de stockage local du terminal
\n \n - Menu Helix > Paramètres > Confidentialité > Données stockées localement
\n - Faire « OK »
\n
\n
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-04T11:27:44.876-04:00","lastPublishTime":"2023-07-04T11:27:44.876-04:00","metrics":{"__typename":"MessageMetrics","views":3607},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:26529"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:fr_FR-components/customComponent/CustomComponent-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/customComponent/CustomComponent-1749759873379","value":{"errorMessage":"Erreur lors du rendu de l'ID du composant : {customComponentId}","bannerTitle":"Le fournisseur de vidéos nécessite des cookies pour lire la vidéo. Acceptez pour continuer ou {url} directement sur le site du fournisseur.","buttonTitle":"Accepter","urlText":"regarder"},"localOverride":false},"CachedAsset:text:fr_FR-components/community/NavbarDropdownToggle-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/NavbarDropdownToggle-1749759873379","value":{"ariaLabelClosed":"Appuyez sur la flèche vers le bas pour ouvrir le menu"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/EscalatedMessageBanner-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/EscalatedMessageBanner-1749759873379","value":{"escalationMessage":"Escalation vers Salesforce par {username} le {date}","viewDetails":"Voir les détails","modalTitle":"Détails de l'affaire","escalatedBy":"Escaladé par :","escalatedOn":"Escaladé le :","caseNumber":"Numéro d'affaire :","status":"Statut :","lastUpdateDate":"Dernière mise à jour :","automaticEscalation":"escalade automatique","anonymous":"Anonyme"},"localOverride":false},"CachedAsset:text:fr_FR-components/users/UserLink-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/users/UserLink-1749759873379","value":{"authorName":"Voir le profil : {author}","anonymous":"Anonyme"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/users/UserRank-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserRank-1749759873379","value":{"rankName":"{rankName}","userRank":"Rang d'auteur {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageTime-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageTime-1749759873379","value":{"postTime":"Publié : {time}","lastPublishTime":"Dernière mise à jour : {time}","conversation.lastPostingActivityTime":"Heure de la dernière activité de publication : {time}","conversation.lastPostTime":"Heure du dernier poste : {time}","moderationData.rejectTime":"Heure de rejet : {time}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSolvedBadge-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSolvedBadge-1749759873379","value":{"solved":"Résolu"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSubject-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSubject-1749759873379","value":{"noSubject":"(sans objet)"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageBody-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageBody-1749759873379","value":{"showMessageBody":"Afficher plus","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} n'est plus disponible","mentionsErrorMessage":"Le {mentionsType} que vous essayez de consulter a été supprimé de la communauté.","videoProcessing":"La vidéo est en cours de traitement. Veuillez réessayer dans quelques minutes.","bannerTitle":"Le fournisseur de vidéos nécessite des cookies pour lire la vidéo. Acceptez pour continuer ou {url} la regarder directement sur le site du fournisseur.","buttonTitle":"Accepter","urlText":"visionner"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageCustomFields-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageCustomFields-1749759873379","value":{"CustomField.default.label":"Valeur de {name}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageReplyButton-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageReplyButton-1749759873379","value":{"repliesCount":"{count}","title":"Répondre","title@board:BLOG@message:root":"Commentaire","title@board:TKB@message:root":"Commentaire","title@board:IDEA@message:root":"Commentaire","title@board:OCCASION@message:root":"Commentaire"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSolutionList-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSolutionList-1749759873379","value":{"emptyDescription":"Aucune solution de message n'a encore été trouvée"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageListMenu-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageListMenu-1749759873379","value":{"postTimeAsc":"Plus ancien","postTimeDesc":"Plus récent","kudosSumWeightAsc":"Le moins aimé","kudosSumWeightDesc":"Le plus aimé","sortTitle":"Trier par","sortedBy.item":" {itemName, select, postTimeAsc {Plus ancien} postTimeDesc {Plus récent} kudosSumWeightAsc {Le moins aimé} kudosSumWeightDesc {Le plus aimé} other {}}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/AcceptedSolutionButton-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/AcceptedSolutionButton-1749759873379","value":{"accept":"Marquer comme résolu","accepted":"Marqué comme résolu","errorHeader":"Erreur !","errorAdd":"Une erreur est survenue en marquant comme résolu.","errorRemove":"Une erreur est survenue en révoquant le marquage comme résolu.","solved":"Résolu","topicAlreadySolvedErrorTitle":"La solution existe déjà","topicAlreadySolvedErrorDesc":"Rafraîchissez le navigateur pour voir la solution existante"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/common/Pager/PagerLoadMore-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/common/Pager/PagerLoadMore-1749759873379","value":{"loadMore":"Afficher plus"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageView/MessageViewInline-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageView/MessageViewInline-1749759873379","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonyme","place":"Endroit {bylineBoard}","gotoParent":"Aller au parent {name}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/users/UserAvatar-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserAvatar-1749759873379","value":{"altText":"Avatar de {login}","altTextGeneric":"Avatar de l'utilisateur"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/ranks/UserRankLabel-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/ranks/UserRankLabel-1749759873379","value":{"altTitle":"Icône pour le rang {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/tags/TagView/TagViewChip-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-components/tags/TagView/TagViewChip-1749759873379","value":{"tagLabelName":"Nom de la étiquette {tagName}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/nodes/NodeIcon-1749759873379":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/nodes/NodeIcon-1749759873379","value":{"contentType":"Type de contenu {style, select, FORUM {Forum} BLOG {Blog} TKB {Base de connaissances} IDEA {Idées} OCCASION {Événements} other {}} icône"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"television-divertissement","messageSubject":"stingray-application-déconnecte-souvent","messageId":"26529"},"buildId":"3XH0qYWYCnEYycuN5W4S8","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"videotron","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_customComponent_CustomComponent","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_messages_RelatedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_community_FooterWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_messages_ThreadedReplyList","components_community_FooterWidgetHelpLink","components_community_KhorosLogo","components_customComponent_CustomComponentContent_HtmlContent","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","shared_client_components_common_Pager_PagerLoadMore","components_messages_MessageView_MessageViewInline","shared_client_components_common_List_ListGroup","components_customComponent_CustomComponentContent_CustomComponentScripts","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip"],"appGip":true,"scriptLoader":[]}