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Accidentally Double Payment

Hello, i don't know how this happenned but i accidentally paid twice my bill.
Does this mean that i won't need to pay for the next month?
2 REPLIES 2

Anonyme
Not applicable

yes. anything over what you actually own them will be put on your next invoice. 

 

if you actually just did the payment and videotron has not received or processed it yet, you can call your bank and ask them to block the second payment you just did. 

Louie
Initiate

@maximgaranov wrote:
Hello, i don't know how this happenned but i accidentally paid twice my bill.
Does this mean that i won't need to pay for the next month?

You should contact Videtron's customer support to explain the situation and ask for a refund or credit for the extra payment. They may be able to apply the overpayment to your next bill or issue a refund to your account. It's important to address the issue promptly to avoid any confusion or potential billing errors in the future.