Devices, packages, apps: start the conversation

[evoMR]

Just switched from Rogers for a much better customer service experience, and much more affordable prices. Just wondering if anyone had any idea on if and when VoLTE will be launched on Videotron? They already have the devices, and their LTE network is actually pretty decent already. 

[BB-8]

@VincentQuigley 

I'm totally agree with you and i understand the challenge you can have with the information you can (or can't) give. 

I was just disagree with one on the comment where they ask you to give an "generic answer" where i really dislike.

Thanks for the answer anyway 🙂

[rtserban]

Still no news? Any chances for S6 family to be on the white list?

Level variantions of 3G in my area are killing me since I moved here (2013).

[CedrikS]

Hi rtserban, we will give more information as soon as we have it, do not worry.  Right now, if you have an issue with your network coverage, please reach our technical support by chat or by phone. They will take the time to analyze the situation: < http://bit.ly/FB_Contact_Us >. Thank you.

[rtserban]

I see that Samsung S7 was added to the compatible devices list, does this mean that S6 will never be added?

Since more than 2 years ago when I bought my phones, I discussed many times with customer and technical service about my phone call issues (loosing calls, loosing signal during calls, etc.), but I never got a reliable solution and last times we always end just by trusting that VoLTE will be brought to my devices too (S6 Edge & S6 Edge+) and hopefully will solve these issues.

[Kira]

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rtserban wrote:

I see that Samsung S7 was added to the compatible devices list, does this mean that S6 will never be added?

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No, it just means the S7 was the first phone chosen to start this with. 

The number of supported phones so far is limited to 4 since the service is fairly new.

-The S7 / edge

-iphones 7/8/X (and their "+", equivalents).

We'll have to give this service more time so we can see new phones start supporting it.

[rtserban]

​Well, I really needed a good phone asap, so I "upgraded " to an S7. Obviously, from S6 Edge+ to S7 is not quit an upgrade, but as a phone S7 is miles away, works much better even on the regular network and VoLTE and Wi-Fi calling work perfectly too. I think there is a serious issue between S6 line and Videotron's network, my second phone on my contract, an S6 Edge, has the same problems like my S6 Edge+.

[evoMR]

so after a little idgging into VoWifi and VoLTE on the S8 and Note 8, it seems the targeted release date is in spring 2018:

https://forum.videotron.com/t5/News/Everything-you-need-to-know-about-Wi-Fi-Calling/ba-p/7067

I just updated by S8+ to Android this morning and it told me that VoWifi was now available but I needed a VoLTE sim card. I will be switching SIM cards later tonight and test to see if indeed the newer Samsung's have this feature

[evoMR]

so switched to a VoLTE sim card and the VoLTE and VoWifi options both appeared. However I can't register for the VoWifi and I don't have anyone I can use VoLTE with at the moment 

[Kira]

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@evoMRwrote:

so switched to a VoLTE sim card and the VoLTE and VoWifi options both appeared. However I can't register for the VoWifi and I don't have anyone I can use VoLTE with at the moment 

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-Do you have the VoLTE service activated in your account before activating VoWIFI? (gotta call to do so)

-Are you connected to a wifi network while trying to activate VoWIFI?

[evoMR]

I was connected to wifi when trying to register for VoWifi. I shall call later today to activate VoLTE

Thanks!