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Refund after cancelling

I cancelled my mobile telephone line and my last billing date was on September 18th. I have a refund of $70 due and on my last bill it said it would be sent by mail. After a couple of weeks I received nothing so I called and the customer service rep put in a request for the refund and said it usually takes 4 weeks after the last bill. Another couple weeks and still nothing, another rep checked and said it takes 4-6 weeks. Called a final time and of course now it takes up to 8 weeks. Guess what still nothing and now it's been 12 weeks.
For anyone that cancelled and had a refund due, how long did it take?

I can't believe when a payment is late Vidéotron charges interest but when they owe money to clients it's this hard to get the refund!