Nextcloud server can't see from another device on the same network

frustrated · ‎03-03-2023

Hi,

I have Nextcloud (replaces google drive, one drive, and more) set up at an https:// address which I can see from my mobile on a Bell network, with Videotron wifi off.

I cannot see it from my laptop on the same network.

Presumably, there is a setting that I need to adjust. But I can't find any documentation. Please advise on the process.

JFrancoisD · ‎05-03-2023

Greetings frustrated!

I suggest turning off Advanced Security on the Helix Fi app. To do this, click on "Account" at the top left of the Helix Fi app screen, then go to "Helix Fi Advanced Security" and press the "turn off" option.

I hope this helps!

-JFrancoisD

frustrated · ‎11-03-2023

It did not resolve the issue. I am currently reviewing other possible solutions and will advise.

FinneganStetson · ‎13-05-2023

@frustrated wrote:
Hi,

I have Nextcloud (replaces google drive, one drive, and more) set up at an https:// address which I can see from my mobile on a Bell network, with Videotron wifi off.

I cannot see it from my laptop on the same network.

Presumably, there is a setting that I need to adjust. But I can't find any documentation. Please advise on the process.

You can try accessing Nextcloud using the local IP address of your server instead of the domain name to see if that makes a difference. If you are still unable to resolve the problem, reaching out to Nextcloud support they may provide guidance specific to your setup.

FinneganStetson · ‎23-05-2023

@frustrated wrote:
Hi,

I have Nextcloud (replaces google drive, one drive, and more) set up at an https:// address which I can see from my mobile on a Bell network, with Videotron wifi off.

I cannot see it from my laptop on the same network.

Presumably, there is a setting that I need to adjust. But I can't find any documentation. Please advise on the process.

If you are using a VPN on your laptop, try disabling it temporarily and check if you can access your Nextcloud instance. Sometimes, VPN configurations can interfere with local network connections and prevent access to certain services. Disabling the VPN will help determine if it's causing the problem. If you can access Nextcloud after disabling the VPN, you may need to adjust the VPN settings or consult the VPN provider for further assistance on how to access local network resources while connected to the VPN.