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Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
Hello, I have a business plan with you guys and a static IP address.I've been told that all ports are open for this plan yet after multiple test. I can clearly confirm that the port 25 is been blocked/filtered. I'm only allowed to pass through port 2...
Hi,I will move to an address, where the current owner is using Videotron, and he is going to cancel use it.Is it possible at Videotron account/equipment transfer to a new customer (to me in my case)?
I've posted this topic multiple times, and I will continue to do so until Videotron I hear any sort of acknowledgement from Videotron. Currently, upload speeds are capped at 50 mbps. This is unacceptably low for 2020, especially in a world where many...
Hi, I just switched to Helix from Bell and all my devices are working on the new wifi except the following: Google home miniBlink camerasSonos wireless speakers In all of the above, it asks to connect to the product's own temporary network in order t...
I am going to travel to Dubai next week but I read in an article that WhatsApp is not working in Dubai.I want to talk to my family using internet but despite this problem I won't be able to use WhatsApp video call because of this I am worried.News li...
Hello, I have explicitly opened the port range 56000:56100/udp on the Helix app and redirected it to my personal computer. When I run a port scanner available on the web, they all report that the port is closed... How so? Thanks in advance.
I received an impromptu visit by two Vidéotron agents at my home today. Curious!!! Just want to know if this kind of visit is genuine and if anyone else has experience this before. Thanks.
Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...
If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...
so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attemptedit happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory rese...
Hello, I have recently set up a port forward on my device however I would like to restrict access to all IPs that connect to it externally unless I specifically give access to connect. I do no see an option to restrict port access by IPs. Has anyone ...
Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...
Par 2 fois j'ai communiqué avec le service a la clientele afin que soit terminé mon contrat avec vous car j'ai déménagé a Laval dans un RPA Si je me souviens correctement le 24 février 24 j'ai parlé parlé avec une femme du Service a la Clientèle et ...
Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app. Therefore when i try to create a po...
I have spent the better part of January 2024 trying to setup port forwarding on a handful of PC's. All are connected to the Helix Technicolor CGM4140COM either through a switch or directly via RJ45 patch cable(s). Having been a Videotron / Helix cust...
Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...
I can't find any mentions of this anywhere... How am I able to set up my helix 2 borne as a router only? I know about bridge mode but that is if I want to use another router and use the helix 2 as a modem. If I leave Vidéotron will the modem portion ...
I just switched from Microsoft Office 2019 to Office 365 and set up my videotron email in my account as per what is required for incoming server, outgoing server as per the Videotron instructions online. I can receive emails no problem but when I tr...
I am new to videotron..my cousib has it. But we do not! Our problem has become confusing. As we all have sent my cousin a email...recieved an email in return...but when we send 2nd or more we get a unable to deliver email??!!!!Why is this??!! And ...
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