Internet & Telephony

Wi-Fi, router, security, data, emails . . . we answer all your Internet and Home Phone questions!

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Forum Posts

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 1191 Views
  • 0 replies
  • 0 kudos

New Helix Install

I am about to install a Helix Gateway. I also have a videtron homephone modem. It is not mentioned but I am assuming the coax splitter means i don't have to use the ethernet cable from the telephone modem now. Is this correct? Thanks

previous helix equipment

I am an ex-customer. I kept my Helix equipment and want to re-subscribe with Videotron with a TV + Internet package. Does this mean I will have a discount because I already have the equipment?

hobbwin by Initiate
  • 112 Views
  • 0 replies
  • 0 kudos

Change my phone???

Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle.  I use my phone for very little - just ordinary phon...

Resolved! Accessing email through a mobile device

I try to keep this straight to the point.   accessing email through a mobile device such as my Samsung S9+ phone, or my Samsung Tab s4.  I have tried multiple email apps, on both phone and tablet with no success.  Each time says Email/user and or pas...

Some apps do not work on wifi, but ok on LTE

Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...

jamesGH by Squire
  • 644 Views
  • 2 replies
  • 0 kudos

First Bills

Good evening. 5 minutes ago I made my first order for installation , it took 198$ from me and it says what its pre-payment. And my next bill will be 180 or something, cause of the installation fee. Will you return this 198$ back after first month or ...

Zans by Initiate
  • 517 Views
  • 1 replies
  • 0 kudos

Can the Helix Fi Gateway be used as a network switch?

Bell is coming to install new service at a family member's place next week and I have a 30m long wire going from the modem's location to the basement. I was using a router (Linksys E1200) as a network switch to get more Ethernet ports, but I will no ...

h4g0p by Officer
  • 848 Views
  • 1 replies
  • 1 kudos

Videotron just giving me a ball and chain?

So it seems that the Helix router is completely useless unless you subscribe to Videotron's internet service? So instead of renting the equipment to the user like a normal internet company and providing a simple braindead *modem*, videotron insists o...

Resolved! Does Helix support VPN

I am very interested in subscribing to Helix. However, i am required to install my company VPN on my router, regarding my various corporate electronic devices. With my former provider, this was not an issue. Will it work with Helix? As i researched t...

ftgmail by Initiate
  • 16885 Views
  • 14 replies
  • 5 kudos

Spam Filters / Inbox Error Messages

Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...

DougCG by Initiate
  • 508 Views
  • 0 replies
  • 0 kudos

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 1191 Views
  • 0 replies
  • 0 kudos

Resolved! Telnet/SSH on the Helix Fi Gateway2 (Arris TG4482A)

Is/are Telnet and/or SSH available on the Helix Fi Gateway2 (Arris TG4482A)? I have a number of reasons for needing this, one of which would be to try to establish static routes, if this option is not available through the GUI or app (this refers to ...

Low resolution streaming hockey on 4K monitor

Why, when I stream hockey on my pc, is the resolution so terrible.  My monitor is a 32" 4K model but the picture quality is awful and does not even look to be 720P.  In 2023, this is unacceptable in my opinion.

JRG55 by Initiate
  • 452 Views
  • 0 replies
  • 0 kudos

Resolved! Static routes on the Helix Fi Gateway2 (Arris TG4482A)

Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...

Helix Gateway configuration questions

I just got the helix installed today and I'd like to start with I find it madness there is so little documentation on this product...even when calling support I was told they would not be able to help me as they have not been provided any other infor...

chrisk88 by Initiate
  • 5045 Views
  • 2 replies
  • 1 kudos