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Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Resolved! Static routes on the Helix Fi Gateway2 (Arris TG4482A)

Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...

Helix fi 2 gateway disconnecting periodically

Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...

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Customer Service

Hi, Does anyone know aside the Videotron ombudsman, who we could file a formal complaint with for the terrible customer service Videotron offers. Do we need to go to the media? 

Is Helix TV available when in Bridge Mode?

Apologies if this has been asked before, but i cant find anything in the search bar. If i move to Helix, but want to keep and use my personal router, can i still watch and use Helix TV?  It sounds like if i want to use my own router, i need to switch...

Customer Service

Emailed the VP of customer service of Videotron. No reply. Then re-mailed and advised that I was going to the media. Had someone call me back. The only thing they could say about their customer service is that they will take my comments into consider...

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Resolved! Helix fi channel

Hi.I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try to change it manually but everytime I want to save it t...

Cptn by Initiate
  • 15681 Views
  • 13 replies
  • 5 kudos

New Helix Customer

Hi, I just switched to Helix from Bell and all my devices are working on the new wifi except the following: Google home miniBlink camerasSonos wireless speakers In all of the above, it asks to connect to the product's own temporary network in order t...

Resolved! account transfer to another customer

Hi,I will move to an address, where the current owner is using  Videotron, and he is going to cancel use it.Is it possible at Videotron account/equipment transfer to a new customer (to me in my case)? 

rs2021 by Initiate
  • 7339 Views
  • 3 replies
  • 1 kudos

Resolved! Faster upload speed

I've posted this topic multiple times, and I will continue to do so until Videotron I hear any sort of acknowledgement from Videotron. Currently, upload speeds are capped at 50 mbps. This is unacceptably low for 2020, especially in a world where many...

lp0101 by Chevalier
  • 11975 Views
  • 8 replies
  • 8 kudos

Blocked port...

Hello, I have explicitly opened the port range 56000:56100/udp on the Helix app and redirected it to my personal computer. When I run a port scanner available on the web, they all report that the port is closed... How so? Thanks in advance.

Cannot port forward using helix app

Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...

LordRat by Initiate
  • 806 Views
  • 1 replies
  • 0 kudos

How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Rédacteur Web
  • 12082 Views
  • 8 replies
  • 5 kudos

I found this in the logs of my helix router

so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attemptedit happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory rese...

LordRat by Initiate
  • 560 Views
  • 0 replies
  • 0 kudos

Port Forwarding Restricting IPs

Hello, I have recently set up a port forward on my device however I would like to restrict access to all IPs that connect to it externally unless I specifically give access to connect. I do no see an option to restrict port access by IPs. Has anyone ...

lbeaule by Initiate
  • 890 Views
  • 1 replies
  • 0 kudos

Fin de contrat

Par 2 fois j'ai communiqué avec le service a la clientele afin que soit terminé mon contrat avec vous car j'ai déménagé a Laval dans un RPA  Si je me souviens correctement le 24 février 24 j'ai parlé parlé avec une femme du Service a la Clientèle et ...

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by Initiate
  • 1062 Views
  • 1 replies
  • 0 kudos
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