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GamificationWifi devices connected
I would like to see how many devices are connected to my WiFi. Is there a way to see this?thanks
Forum Posts
Setup ipv6 with custom router (helix gateway is in bridge mode)
Hello, I am helix customer, I am wondering is it possible to setup ipv6 with my own router while helix gateway is in bridge mode?All best
Videotron should seriously consider change their delivery partner - Planet Courier is terrible
Planet courier is the worst experience of courier service I've ever had in my life.Dishonest and not reliable. You can see my screenshot of delivery history. They made it up.They didn't come to my house at all cuz I'm working from home and have camer...
Internet speed at 30 MB/s while I'm paying for 400 MB/s
Hi, I want to know why my Internet speed is only 30 MB/s while I'm paying for 400 MB/s. If you have problems in the area I can understand, but you have to tell us that you are working to fix them. My ad...
Need help finding a device in helix app
My teenager managed to go on my Helix app and modified his devices (phone and laptop) so I can't recognize them and can't pause them anymore. He changed the logo (so it's not a phone logo anymore) and the name of his device to a random number. I have...
helix modem forces wifi setting changes
its the fourth time i have to factory reset my modem because of thisat home i use an hidden ssid setup on the wifi, with no password for convenience and ease of setup when i have visitors. but every so often helix decides to update it itself, with a ...
Does Videotron have plans to upgrade their network to a Fiber network?
I just switched from Videotron's Helix to Bell 1.5Gbps. The reason why I switched is because Bell made me an offer I couldn't refuse. Paying the same price for more bandwidth (I had 400mbps with Videotron), and 5 more channels for my tv. Quite frankl...
Resolved! Firmware for Helix Fi 1 gateway
I would like to update the firmware of a Helix Fi 1 gateway - anyone know how do I do that?
Resolved! How to assign static local IP address to a device in Helix router?
I need to assign static local IP address to a device in Helix router. How to do this? Seems like impossible through mobile app
Resolved! wifi configuration
Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says" Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are being managed automatically to help optimize your home Wi...
Can I manually change DNS configuration on Helix?
Hi, In an effort to better improve security for my home network, I would like to configure the DNS settings on my router to point at "protected" DNS servers from the Canadian Shield (https://www.cira.ca/en/canadian-shield/). Is there a way to do this...
Assigning DNS for Helix
Hello, I am looking to manually configure the DNS settings on my Helix router, but this seems to NOT be an option. This is to improve my home network security to point at Canadian Shield DNS servers. ( https://www.cira.ca/en/canadian-shield/ )Will Vi...
Helix Fi delivery
Hi,I ordered Helix Fi internet and the technician came and checked the cables on October 26. Today is October 28 and I still didn't receive my Helix Fi Gateway. Support has no idea when it will happen and they said there is some issue in my account. ...
unable to connect Helix router through DNS server
Before with my old router I had to connect a wireless router and I was able to add an DNS server to stop adult websites which the new Helix system does but I was also able to block dating sites and anything else I specifically wanted to block. Now wi...
Activating a second phone
I have a second phone that I would like to reactivate but don't know how to do it.
Not getting the upload speed I’m supposed to have
I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be ab...
LAN IP address assignments - DHCP VS Reserved VS Static
Newbie with the Helix router. Why is it that if I want to assign a static IP to my servers and printers, the address needs to be in the DHCP pool? Seems conter-intuitive... In my personal case, I wanted to reserve 10.0.0.0/24 IPs.50-.99 for networ...
Resolved! Does Videotron have a greylist of user IP addresses?
Hello, recently all my emails sent from my home take exactly 6 minutes to reach their destination. It doesn't matter if I use the email client on my PC, my iPad, or even use the Videotron webmail application CourrielWeb, if the email gets sent via my...
Téléchargement steam n'utilise pas plus de 15% de ma connection
Bonjour, Depuis quelques années, j'ai remarqué que tout téléchargement steam n'utilisait pas plus de 140mbps, alors que ma connection était de 400mbps et maintenant 940mbps. J'ai fais toutes les vérifications de limitage de connexion sur mon ordinate...
Only IPv6 is working
I've tried power cycling and a factory reset my Helix modem to no avail. Only IPv6 supported websites are currently working for me such as some Google, Microsoft & Meta associated websites, some of Videotron's (such as the forum) and miscellaneous we...
