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Hello there, I am wondering what cable I should purchase to replace a missing one for a black helix fi router. It looks like two circles beside each other. Thanks so much
I just transferred my home phone from Bell to Videotron. How do I activate the Call Waiting ID feature? Call waiting is activated and working but the name and number of the person calling...
Since Friday, our Helix is not handing out IP addresses anymore (over DHCP). Restarting the Helix did not help. As a workaround, we have manually configured the IPv4 address, subnet mask, gateway I...
HI I really hope someone can help me here. I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11...
Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle.&n...
HI I have a Samsung Galaxy S22; and videotron internet services The Helix Fi installed without any issue; but the Helix TV app won't install. I've tried remove and re-installing several times...
Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says " Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are bein...
Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer. We recently acquired an Echo Dot, 3rd generation and are in the process of maki...
I'm trying to install a VPN on my router, but I there is no option for me to select PPTP under the WAN connection type. Is there anyone here able to use PureVPN on their Zyxel Router? Please...