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Morning, I was wondering how I could change the primary and secondary DNS servers on my Helix Fi via the web gateway (10.0.0.1)? Currently when I go to (Gateway > Connection > Videotro...
Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing??? here's my 'tracert www.bing.com' when my browser can't browse the site: Tracing route ...
Does Videotron participate in the Govt. of Canada initiative to offer low cost Cell and Internet services to eligible families and seniors. Web sites say they do, but nowhere do I find info on How to...
Hello, recently all my emails sent from my home take exactly 6 minutes to reach their destination. It doesn't matter if I use the email client on my PC, my iPad, or even use the Videotron webmail app...
Hello there, I am wondering what cable I should purchase to replace a missing one for a black helix fi router. It looks like two circles beside each other. Thanks so much
I just transferred my home phone from Bell to Videotron. How do I activate the Call Waiting ID feature? Call waiting is activated and working but the name and number of the person calling...
Since Friday, our Helix is not handing out IP addresses anymore (over DHCP). Restarting the Helix did not help. As a workaround, we have manually configured the IPv4 address, subnet mask, gateway I...
HI I really hope someone can help me here. I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11...