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mike96 · ‎14-08-2023

How can i get a new ipv4 address as i dont see a way to configure it in that admin section of the Helix gateway site

ooaqua · ‎08-08-2023

Hello there, I am wondering what cable I should purchase to replace a missing one for a black helix fi router. It looks like two circles beside each other. Thanks so much

GlennClarke · ‎05-08-2023

I just transferred my home phone from Bell to Videotron. How do I activate the Call Waiting ID feature? Call waiting is activated and working but the name and number of the person calling...

krzys · ‎24-07-2023

Since Friday, our Helix is not handing out IP addresses anymore (over DHCP). Restarting the Helix did not help. As a workaround, we have manually configured the IPv4 address, subnet mask, gateway I...

Milt · ‎14-11-2020

HI I really hope someone can help me here. I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11...

PrivateEye1 · ‎18-03-2023

Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle.&n...

fboffice · ‎26-03-2022

HI I have a Samsung Galaxy S22; and videotron internet services The Helix Fi installed without any issue; but the Helix TV app won't install. I've tried remove and re-installing several times...

potema · ‎06-01-2022

Hi folks, my wifi gateway page in my browser no longer allows me to manage my wifi configuration. It says " Wi-Fi Mode, Security Mode, Channel Selection, Channel Mode, and Channel Bandwidth are bein...

GeekyLudite · ‎07-04-2023

Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer. We recently acquired an Echo Dot, 3rd generation and are in the process of maki...

notyourkeys · ‎27-12-2022

I'm trying to install a VPN on my router, but I there is no option for me to select PPTP under the WAN connection type. Is there anyone here able to use PureVPN on their Zyxel Router? Please...

New ipv4 address

Replacement Power Cable for Black Helix Router

Call Waiting I’d / Visual call waiting

Helix not handing out IP addresses (DHCP issue)

Helix Unable to black a device

Change my phone???

Samsung Galaxy S22

wifi configuration

Cannot connect Alexa Echo Dot to Helix network

Install VPN on Zyxel router from Videotron