WPA-compatible devices

Living in Ottawa as a Videotron clients, we also did not get the tornado warning.  Our family uses:  2 x iPhone 8+ and 1 x iPhone 7+ and all have the latest IOS 12.1.  Yet none of us have the option to enable the Government mandated Emergency Alert feature.  We’re loyal Videotron clients but we’re finding this issue to be dragging on far too long.  If the majority of other service providers already support the iPhone, how can it be so hard or take so long for Videotron to correct this issue?  I can foresee a liability when some Videotron client(s) get hurt having not received any alerts.  This needs to become priority #1 and resolved ASAP....please!!