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First steps
User Guide
Gamification
- Skip the PIN
There’s nothing more aggravating than not being able to listen to your voice mail because you forgot your personal identification number (PIN).
Here’s how you can skip entering you PIN and avoid frustration: Pin Skip
- How to watch your favourite shows on Club illico
There are several ways to watch Club illico:
- At home on your TV set: Channel 900 with your new-generation terminal
- On your computer: at illicoweb.videotron.com
- On your mobile or tablet (iOS or Android): with the illico app (download it from Google Play or the Apple App Store).
For information about how to subscribe to Club illico, how much it costs and how it works, check out the useful FAQ: FAQ Club illico
Some of our mobile plans include Club illico mobile. Here’s how it’s different from a regular Club illico subscription:
- Club illico mobile is available only on iOS and Android smartphones and tablets.
- You access it by downloading the illico app.
- To watch illico on your TV set or illico.tv, you need a full Club illico subscription (see above).
Get all the details about Club illico mobile in our Support section: Club illico mobile
And here’s everything you need to know about the illico app: illico app
Now you’re all set to binge-watch Victor Lessard, L’Académie and Blue Moon!
- Alert Ready service
Alert Ready is an SMS service that delivers critical and potentially life-saving emergency alert messages to Canadians.
It’s important to know how it works. See the full description: Understand the Alert Ready service
Not all phones are compatible with Alert Ready but more phones are being added to the list all the time. To find out whether you can receive the alerts on your device, see the list at Alerte Ready compatible devices
A test is planned on May the 7th at 9 :55 AM. See the testing schedule here : https://www.alertready.ca/#alerts
Not yet a member of the Forum? Sign up now! Go to https://forum.videotron.com/t5/English/ct-p/en and click on “Register.”
