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Samsung 4k PVR loses signal if we open it before the TV

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Samsung 4k PVR loses signal if we open it before the TV

I just upgraded to the Samsung 4k receiver and I'm encountering an issue that requires me to reboot it very often.

 

With the previous basic receiver, I would leave it on at all times. I would open the TV and the feed would work fine. Now, with the new 4k receiver if I close my TV, leave the receiver on and open the TV later (overnight for example)...the feed will be cut out (image and sound) and I will need to reboot the 4K receiver to get it to work again.

 

Also, when I do reboot the receiver, I have to make sure my TV is ON and set to the correct HDMI output BEFORE I turn ON the receiver or else it won't send a signal (sometimes just Video no Audio, sometimes neither).

 

The tech on the line told me that there is sometimes an electrical discharge through the HDMI cable that "screws up" the receiver. I have a hard time believing this as the receiver is basically EXTREMELY sensitive and this is simply unnaceptable. I've lost the signal and had to reboot it at least a dozen times this past weekend. If I don't do the correct order in the steps, it will not work correctly.

 

The HDMI cable I am using is the same model I use with all my other devices (xbox1, ps4) on a recently purchased Vizio P-55 F1.

 

Is this considered normal now?

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