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Helix remote control- missing functions of illico remote

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Helix remote control- missing functions of illico remote

Hi I was wondering if anyone could help me.

When watching a recorded show in Illico I was able to fast forward 30 seconds and rewind 7 seconds using the buttons on the remote.  With Helix the only option is fast foward or fast forward at faster speeds (2x, 4x, etc)

 

Is there a way with Helix to jump forwards or backwards like Illico used to?

 

Also is there an easier way to delete a recorded show?  Now have to fast forward to the end of the show then the delete option is available.

 

I like Helix but Illico was easier to use.

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Moderator - Solution Expert

Re: Helix remote control- missing functions of illico remote

Hi,

 

You can use the following voice commands :

 

  • Forward « time in minutes and seconds »
  • Rewind « time in minutes and seconds »

You will also find other useful voice commands here : https://experience.videotron.com/en/support/helix/voice-command/using-voice-remote

 

You can also use PG Up & PG Down. When viewing on-demand television, skips forward or backward 10 minutes. When viewing a recording, skips forward or backward 5 minutes.

 

Have a great day!

 

- François

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