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4k PVR not recording as per schedule

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Moderator - Solution Expert

Re: 4k PVR not recording as per schedule

 Hi @mjcnyg

 

I understand that's definitely not a pleasant experience.  There are several possibilities that can cause this situation in the device or its software system. If you still have incomplete records after restarting the terminal or even reprogramming the recorded content, this will require further investigation to escalate the situation.

 

If you have recent incomplete content(s), keep it temporarily and feel free to contact the technical support team at http://www.videotron.com/residential/contact-us. 

 

We have also sent you a private message to get your contact information if you would like us to follow up on this issue. Have a nice day!

 

Patrick