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GPS limitation – 911 localisation issue

Rédacteur

A new stage in the GPS system evolution is scheduled to take place April 6, 2019.

 

Please note that this change may affect the geolocation of 911 emergency calls made from certain phones. Further, this change may affect the geolocation function of certain applications.

 

The vast majority of affected device manufacturers have already provided updates to resolve this issue. We strongly advise you to ensure that your device is operating with the most recent Android update available.

 

Nevertheless, certain older devices may not have the required fixes, and therefore may provide users with erroneous GPS coordinates as of April 6, 2019.

 

From among the devices Videotron has sold, the following devices and models may be affected:

 

Model

Solution

Alcatel A392T

No fix expected. This device is no longer updated by the manufacturer.

Alcatel A50

Install the latest update. (Instructions)

Alcatel Onetouch 768T

No fix expected. This device is no longer updated by the manufacturer.

Alcatel Onetouch M’Pop

No fix expected. This device is no longer updated by the manufacturer.

Alcatel Onetouch Pop D3

No fix expected. This device is no longer updated by the manufacturer.

Alcatel Pixi 3

A fix is expected, but the date is unknown at present.

Huawei P10 Lite

Install the latest update. (Instructions)

Sony Xperia XA1

Install the latest update. (Instructions)

Sony Xperia XA1 Ultra

Install the latest update. (Instructions)

 

We recommend that owners of devices that are no longer supported by the manufacturer contact Customer Service or visit a Videotron store to explore available options.