My Videotron

Everything you need to know about your Videotron customer account.

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Welcome to the new community members!

First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here!   If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community wor...

VincentQ by Community Manager
  • 4160 Views
  • 0 replies
  • 1 kudos

English Invoice?

I just received my 1st invoice but I cannot access it in English. How do I receive invoices in English?

Resolved! Cant access invoice

HiiI cannot sogn in to see my invoice is says incorrect username/password, and then unidentified email!

How does pre authorized payment work?

I'm signed up for pre-authorized payment, my bill is due in a couple daysDoes pre-authorized payment pay on the last day?can i set it up so it pays right away, then i wont have to worry about not paying in time thanks

Zuka by Initiate
  • 5138 Views
  • 2 replies
  • 0 kudos

Super Users are there to help!

  If you’re observant, you’ve probably noticed that some of our users now have this little icon identifying them as Super Users.   What’s a Super User? They’re the most active and useful members of the Forum, the crème de la crème of users: they hel...

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VincentQ by Community Manager
  • 2650 Views
  • 0 replies
  • 3 kudos

Resolved! PVR

i have three PVRs and three televisions, I have had no problem before of taping on all three and watching on one TV but now I cannot see my tapings from the kitchen PVR to the Livingroom PVR.  what can the problem be.

Monday, May the 7th 9:55 am, a test of Quebec Alert Ready

This morning, Monday, May the 7th, a test of Quebec Alert Ready will happen. There is no danger to your health or safety. If this had been an actual emergency, you would now hear instructions for protecting yourself.   For more information about emer...

VincentQ by Community Manager
  • 2732 Views
  • 0 replies
  • 0 kudos

Resolved! why can't we still receive paper invoice by mail

My 92 year old mother-in-law, who has been a customer of Videotron for 40 years was told today that she will no longer be receiving her invoice my mail, and that she needs to provide an email address in order to receive her bill. She doesn't have ema...

Carolt by Initiate
  • 6705 Views
  • 2 replies
  • 1 kudos

Resolved! Paper invoice

My 92 year old mother-in-law was judt told by Videotron that she can no longer receive her cable invoice by mail, only by email. She has no internet-no email, therefore, they told her, no TV. She has been a customer of Videotron for over 40 years. Ob...

Carolt by Initiate
  • 5829 Views
  • 1 replies
  • 0 kudos

Forgetful CSR agents or, problem with the system?

I have been on the phone with Cideotron well over 8 times since last week.Changes were made to my plans & I took notes so that I would remember what the changes were. I called back to ask another question and the next person that I talked to said tha...

QueenE by Chevalier
  • 6501 Views
  • 5 replies
  • 2 kudos

A new look for the Community

Hello Community!   You probably noticed some changes in the look of our forum: after a big 6 months of activity, we decided that a small facelift was necessary, in particular to make browsing easier and improve your online experience.   Adjustments w...

VincentQ by Community Manager
  • 3796 Views
  • 0 replies
  • 1 kudos

Welcome to the new community members!

First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here!   If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community wor...

VincentQ by Community Manager
  • 4160 Views
  • 0 replies
  • 1 kudos

Happy Holidays!

  The holiday season is at our doorstep! I hope you're ready to have a good time with family and friends.   As for me, although my comments will be less frequent, count on me to take the time to read you, cuddled up close to the fireplace, a hot choc...

VincentQ by Community Manager
  • 2619 Views
  • 0 replies
  • 0 kudos

Resolved! frauduant email received

I received an email that was apparently from videotron and I know it wasn't. I'm trying to send it to videotron but do not know where to send it. can someone help me please?

Sajap by Initiate
  • 6459 Views
  • 1 replies
  • 0 kudos

Resolved! Payment Plan options

I would like to set up a payment plan, but prefer to pay twice a month instead of once. Is it possible to set this up? Or can I only opt to pay once?

Resolved! Email

Do you keep the videotron e-mail even if you do not have videotron internet?

Resolved! final bill

I have a credit on my final bill. When will I receive the reimbursement ?

vlevmamh by Initiate
  • 5989 Views
  • 1 replies
  • 0 kudos

Resolved! The bill by e-mail

Hi, I heard that I can receive my bill by e-mail. Can someone tell me how ? What do I have to do ? Thamks for your help

Resolved! videotron email

Hi guys, I have a videotron.ca email address but I don’t want it. How can I change it?

ForestB by Disciple
  • 10004 Views
  • 1 replies
  • 0 kudos