First of all, as we start another new year, I would like to welcome all our new users to the Forum. Good to see you here! If you haven’t already done so, please check out the First Steps section. It will give you the basics on how our Community wor...
We did a cute video in order to introduce you to the Videotron Community ! Enjoy
I switched to paperless billing years ago and always received an email notice when the invoice was issued. This stopped in January for Helix and our regular accounts and I was late to pay one. I have 'chatted' with them, gone to a Videotron store, an...
Long story short, I created an xbox account using a @Videotron.ca email and now that my account has been hacked, the only way Microsoft will allow me to recover it is through, emailing them directly from the sign up email which was the videotron one....
I'm a new customer. I was charged almost $300 plus tax to subscribe, and they've taken my first month's payment. But for some reason, because my outdoor cable has to be re-installed, it's taking a long time and I'm having to pay for extra data on my ...
Cannot force an ethernet connection
HBO via the Crave selection on Channels on Demand has been removed. Why? Where can I locate HBO on Demand? Thank you.
Does the Videotron Helix have a limit on the number of VPN connections it can support? I don't seem to be able to connect to the office when my partner is connected to their office.Similar problem when a co-worker works from mine, only one of us is a...
I registered for pre-authorized payments a while ago, and the due date for my invoice payment has passed but the money has still not been taken out of my bank to pay off the invoice. Im not sure what I am supposed to do to solve this and pay the bill
I moved in June, tried to return equipment to Videotron store, they told me videotron would send me details on how to return. Never received any information, so I called. They told me they would send me an email on how to return. They never did. ...
I have asked for a new rate for my internet since I found 100Mbps was way too much being a senior I only look at movies on Netflix which after inquiring I only need 5Mbps. To my surprise, they sent me another ' contract' to which I have not adhered...
I closed my account on March 28, 2020 I am owed over $330. I have phoned and emailed many times and get promised that I will receive my money. It has been 5 months now and still no money. How do I resolve this?
Hi So back in march i cancelled my services with videotron and due to the pandemic I couldnt go to the store to return my devices. So a few weeks ago i received a letter in the mail with UPS shipping labels and a letter for me to return the devices.I...
I'm baffled, I have been trying to make a Customer Center account, getting message that my account isn't reconizable?? I have a Helix account and was told that the same user name and password would work on videotron customer center, it does not. An...
The CTV and Global channels 7 and Channel 8 are not working. The High Definition version of these channels are functioning.
I'd had my router set up for about a year now. In that time, I've changed my e-mail and have completely forgotten my password. How do I get my information back?
During this isolation period, the need to stay connected is stronger than ever and Videotron wants to answer as many questions as possible. From April 6 to 15, join our discussion. Our experts are available and ready to answer within a day's per...
It is possible to find out how much internet has been used. Internet usage has not been updated on my Customer Centre since before the stay-at-home order. I need to know our usage to know if our plan is OK. I have emailed Videotron twice. How can thi...
My services were cancelled for march 27, when i tried to return my equipment the covid situation excalated and everywhere was closed, i was told even if i found a store that was open they would not take the equipment back.. i called customer service ...
I recently closed my account and services, when I tried to return my equipment on march 27 everything was closed, when i called customer service i was told they wouldnt accept my equipment even if they were open. That i wouldnt be charged for anythin...
My massage to Mr sylvain Brosseausinior vice president operation customer service Mr S Brosseau hopfully i could get a enswer from the satisfaction deppartentafter talking to 7 personal at customer and 4 supervisor no answer up this moment after 30...
Go to the Videotron.com site
First steps
User Guide
Gamification