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Forgetful CSR agents or, problem with the system?

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Squire

Forgetful CSR agents or, problem with the system?

I have been on the phone with Cideotron well over 8 times since last week.

Changes were made to my plans & I took notes so that I would remember what the changes were. I called back to ask another question and the next person that I talked to said that the changes were not made. This has happened now with three different changes.

Are employees forgetting to make the changes or, are the changes not registering in the system?

5 REPLIES
Moderator - Solution Expert

Re: Forgetful CSR agents or, problem with the system?

Hello QueenE, 

 

We will send you a private message in order to get your contact information and to verify the situation with you.

 

Thank you very much!

Squire

Re: Forgetful CSR agents or, problem with the system?

LOL where/how do I find my private messages? Smiley LOL

Community Manager

Re: Forgetful CSR agents or, problem with the system?

Hi @QueenE,

 

You can reach the private message list by clicking on the envelope beside your name at the top right of any pages here: 

 

 2018-02-21_09-05-20.png

 

Vincent Quigley 

Your Community Manager

Squire

Re: Forgetful CSR agents or, problem with the system?

Crud - I did not mean to mark this as solved. I only meant to mark VincentQuigley's suggestion as solved.

Officer

Re: Forgetful CSR agents or, problem with the system?

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