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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1352 Views
  • 1 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 1109 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4930 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4278 Views
  • 1 replies
  • 0 kudos

Resolved! Cancellation Indemnity

Hi, just wanted some clarification on how the cancellation indemnity works. Tried to search site and message board but not clear to me. So as an example choosing a high end cell phone such as Samsung Galaxy S8http://www.videotron.com/residential/mobi...

kav2001c by Initiate
  • 12725 Views
  • 3 replies
  • 0 kudos

Helix position

Je veux écouter Helix sur mon cellulaire j'ai un message qui me demande de confirmer ma position comment je fais?

Resolved! Apple watch 3 support on videotron

Hello Why Videotron is not supporting Apple Watch 3 ? I see Bell is the first carrier and Telus is coming a little after! Videotron is planning to have support in near future? if not, why? Regards, Khalid

Resolved! Tour LTE du partenaire 2

Le Partenaire 2 installe maintenant des tours avec LTE seulement (dans une zone sans couverture Vidéotron/Partenaire 1) sur bandes 2, 5 et 17 (et probablement 13). Quelles sont les options?a) attendre que VoLTE soit disponible en couverture étendue (...

gmd by Chevalier
  • 4508 Views
  • 1 replies
  • 0 kudos

Wifi calling

My video Tron Wi-Fi calling consistently cuts out after one or a few minutes on a phone call. When I was with Telus the Wi-Fi calling worked fine. I have superfast home Internet. 500 MB Per second down and 20 MB per second up. Is this Wi-Fi calling i...

Apple Watch Cellular Plan (eSIM)?

I asked about the eSim support for apple watch prior to purchasing my watch almost 2 years ago and was told it was coming soon and have not seen it yet.  I have since asked why and they said it was negotiating and Videotron is a smaller client so it ...

Apple watch Series 4

Je voulais savoir si vidéotron avait des plans de couverture pour la apple watch series 3 et 4 dans un futur prochain?

SamLG by Initiate
  • 20661 Views
  • 11 replies
  • 2 kudos

Resolved! Videotron Helix

Three weeks ago I was looking to change my Internet provider to get a higher speed than 50 Mb which is what Bell can offer in my area.I called Videotron and they told me about a promotion with 400Mb with Helix. We discussed the price and installation...

Eminescu by Disciple
  • 5407 Views
  • 2 replies
  • 0 kudos

Unable to call toll-free 1-800 numbers

Anyone else having trouble calling toll-free 1-800 numbers? I can call through another provider with no issue but cannot through my Videotron line. It's not just my phone either. I brought this up with Technical Support and the feedback was given the...

CT by Chevalier
  • 2050 Views
  • 0 replies
  • 0 kudos

Resolved! Phone unlock

With the upcoming changes to be applied at the end of the week, are any of you guys in here looking forward to request your cell phones to be unlocked by videotron?  

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samrec by Viking
  • 9348 Views
  • 4 replies
  • 0 kudos

Extra data?

I recently noticed that my mobile data limit has gone up 1G....is Videotron giving extra data during the pandemic?

mcrootay by Chevalier
  • 2228 Views
  • 0 replies
  • 0 kudos

Resolved! Problems Samsung A20 and samsung A50

Hi i was wondering if anyone had any problems with they're samsung A20 and samsung A50. because my devices sometimes when i send texts its start reloading on my phone. While my mother have the samsung A50 she did receive my message while on my device...

Resolved! Huawei Mate 20 Pro EMUI 10 update...when?

Rogers and Telus have posted dates (10-14 days ago), Bell has pushed the software already but we have no update (or software) from Videotron.Would be nice to maintain a calendar of updates - same as Rogers, Fido, Telus... So, when is Videotron going ...

Ipse by Samurai
  • 5253 Views
  • 3 replies
  • 0 kudos

The Worst Company

Hi Everyone I would like to share my case with you , 2 months ago i decided to sign up with videotron , which is the worst decision ever after i signed up for my account and paid 600 dollars for my new phone the service wasnt working because the syst...

zaidk by Initiate
  • 3986 Views
  • 2 replies
  • 0 kudos

Retrace a call

HiIve gotten two calls this morning from a private number and they werent very nice calls..is there any way to retrace them?

Resolved! VoLTE and Wi-Fi Calling on BYOD accounts

So, I have a 1st gen Pixel. It clearly supports Wi-Fi Calling and VoLTE features.Can someone please supply me with a very technical reason why this device isn't supported for these features, in the context of having a BYOD account? My understanding i...

deyraud by Disciple
  • 7945 Views
  • 7 replies
  • 0 kudos