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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1132 Views
  • 0 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 895 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4832 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4207 Views
  • 1 replies
  • 0 kudos

iPhone eSIM support

Hope videotrom can support eSIM on iPhone XR, XS and XS Max. Which means I don’t need a real sim from videotron to on my iPhone. That would help me a lot when I travelling around the world.

Paying down the device balance

I got a moto g stylus in December  and pay $45 a month for 2 plus 2 GB data.  the device balance is $320.  When I was a Rogers customer every month the device balance owing was reduced over the 24 month contract.   My video from invoices don't seem t...

agent cancel my order

I ordered the iphone 12 pro max on Dec 26 and was told that I should be getting within 2 weeks ( that is maximum as no customer had to wait that long). I cheked on 6th Jan for the status and was told that phone is in pre order but official date is 11...

ishdeolk by Initiate
  • 2218 Views
  • 1 replies
  • 0 kudos

Resolved! Cell call history

Hi, I was just wondering if when you receive you phone bill at the end of the month if you could see your call history anywhere on it or if there is a way to see your call history

Resolved! New Credit - How to collect?

Hello, I signed up for a new account yesterday and there was a 100$ credit for accessories but I don't seem to have access to it. Curious how anyone received their credit?

Videotron not honouring credit. Fraud?

Greetings. I signed up with Videotron during their Black Friday promotion in November 2020. I was promised a $200 welcome credit and a $100 credit voucher to their store. When I did not receive any of the credits I contacted customer service and the ...

5G Network

Hi, So for now, 5G is limited to downtown area. I'd like to know what the immediate future (plans) is as far as 5G access in Montreal and are we limited to only Videotrons network for 5G or will we also have access to Rogers 5G as a partner?

Resolved! Spam filter

I have the spam filter turned on for my email account. However spam emails continue to be sent to my inbox. I have identified several spam emails and I am still getting spam from the same senders. Why activate the spam filter if it doesn't filter out...

Me by Initiate
  • 6013 Views
  • 4 replies
  • 0 kudos

How are your experiences with Videotron Mobile?

Hi, I was just doing a market research to find the cheapest plan to go with for my new Android phone. I'm currently with Rogers and had been paying $ 79 after tax for a Blackberry plan with 1GB internet unlimited weekend and evening Calling and 200 W...

Refund after cancelling

I cancelled my mobile telephone line and my last billing date was on September 18th. I have a refund of $70 due and on my last bill it said it would be sent by mail. After a couple of weeks I received nothing so I called and the customer service rep ...

Nick777 by Initiate
  • 2380 Views
  • 0 replies
  • 0 kudos

Resolved! Connecting my Google Nest mini to wifi

I just recently bought a google nest mini, however I cannot for the life of me figure out how to connect it to the wifi. I have tried everything to get it to connect but it just wont. It keeps telling me to "disable AP isolation" however I cannot fin...

5G rollout status

What's the status for 5G support from Videotron, specifically in the Ottawa area? I need a new phone and if 5G is still a pipedream I may as well go with the Pixel 4a rather than wait for the 4a 5G or 5 Also, when 5G does roll out will I need a new s...

deyraud by Disciple
  • 3486 Views
  • 4 replies
  • 2 kudos

Resolved! Cancellation Indemnity

Hi, just wanted some clarification on how the cancellation indemnity works. Tried to search site and message board but not clear to me. So as an example choosing a high end cell phone such as Samsung Galaxy S8http://www.videotron.com/residential/mobi...

kav2001c by Initiate
  • 12627 Views
  • 3 replies
  • 0 kudos