Find all the answers to your mobile questions: devices, networks, plans, features, apps . . . it’s all here!
Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period. No need...
988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country. Dial 988 for free assistance, ...
The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes. This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...
We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least). I'm curious to know: Do you have any technological essentials for getting back into shape? Apps, Connected objects...
Dear provider, I am a blogger working on various projects such as falaya, Amazon, and YouTube. I require high-speed internet as I use approximately 100GB of data per month. I am interested in your 5G VideoTron internet packages and would appreciate i...
After landing in Maui I received a notification that the Daily Traveler Pass was activated even though I have us roaming as part of my plan.Here are my current plan details:INDIVIDUAL ACCESS CANADA-USLONG-DISTANCE CANADA TO USAUNLIMITED TSF/TPCUNLIMI...
Why does videotron not notify ukrainian users when they reach their internet data limit? Why does videotron not respect the law that requires them to disactivate internet data when the surcharge reaches 50$? Why does videotron not respect the contrac...
Which 5G bands specifically does Videotron use? Several bands use the 1700 and 2100 MHz ranges mentioned in this thread . Furthermore, one site mentioned, that ranges other than 1700 and 2100 MHz are now being used.
We switched from Illico to Helix because Illico pricing became so ludicrous. Videotron kept increasing their Illico pricing to push customers out of Illico and into Helix. Unfortunately, Helix technology and features are FAR inferior to Illico. The...
Hi everyone, I have a Samsung Note 20 Ultra 5G that I bought in France. I understand that at this stage every country is using different 5G frequencies to deploy their own 5G network. As a result, I would like to know if anyone is aware of the 5G fre...
I live in a suburb of Ottawa and If I don't enable data roaming, I can't use data in the south end of the burbs. Am I right in thinking that enabling and using data roaming doesn't incur any additional costs with Videotron? And why is Videotron's cov...
It seems most providers (Bell, Telus, Rogers) have Name display available for their customers. When is Videotron going to get this service already? I don't mean if the number is in your contacts, it will show when they call.
I'm shopping for mobile CAN-US plans. Bell has one such plan and shows "Hotspot capabilities" as a feature. Do the Videotron CAN-US plans offer this feature? If so, where can I find out about the details? For example, are hotspot speeds capped in...
I am currently abroad in France and was wondering if incoming text messages from Canada would cost me money. I found this support page that says that text messages are 30¢/message but doesn't specify if that also applies to incoming text massages lik...
Big Bill for data usage, want to make a complaint. Yves from Customer Service told me to write one here and somebody would get back to me within 24 hours. Matteo Trentadue.514-983-8588
Hello, Is there a way to block an entire list of e-mail addresses on webmail? I've done searches and it seems so complicated. Add filters?! Thank you in advance.
I’ve got 6 lines on my account (taking advantage of the multi-line discount). I read a couple years ago that 6 is the max amount of lines you can have in one account. I just want to check if that is still true? I have some family members that would l...
Videotron needs to get going with ESIM. New phone just released & Samsung watch 5 released on 26th of August 2022. Thinking of porting my lines back to Rogers since they support it. Been loyal to Videotron for 10+ years but since they do not have a ...
Hi ! I've bought Videotron in Montreal in June 1, then moved to Toronto.Today my and my girlfriend's aim card were locked. What's the problem and reason?How can we unlock themOur number are438 497 5062438 497 3957
Hello,On the 23rd of August 2022, I received a Sales agent with her supervisor (I have her first name) for two hours of my time, waiting for her system to work and solving technical problems on her tablet; we discussed the service I needed. We conclu...
Videotron needs to get going with ESIM. New phone just released & Samsung watch 5 released on 26th of August 2022. Thinking of porting my lines back to Rogers since they support it. Been loyal to Videotron for 10+ years but since they do not have a ...
I was away recently for a week on holidays. The Videotron setup for partner networks gave me grief during this travel. Basically Bell seemed to unwilling to allow me to use their towers especially for any type of data. Where we happened to have our ...
Big bill due to crazy data usage. Yves from customer service told me to leave a complaint here.
As a long time customer I'm beginning to lose faith in Videotron every year especially with their customer service practices. After a very frustrating day of having a quote generated by one satisfaction agent and then only to be told by subsequent ag...
Go to the Videotron.com site
First steps
User Guide
Gamification