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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1099 Views
  • 0 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 817 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4796 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4178 Views
  • 1 replies
  • 0 kudos

Buying 2 iPhones with family plan

I am trying to buy 2 iPhones with a family phone plan for 2 people. I don’t want home internet just a family plan with 2 new iPhones and every time I’ve tried adding 2 phones to my cart it only shows 1

Kelap by Initiate
  • 789 Views
  • 1 replies
  • 0 kudos

Buy new phones

I want to buy 2 phones with a family plan that doesn’t include home internet but I can’t seem to be able to add 2 phones to my cart and no options that don’t include home internet

Kelap by Initiate
  • 734 Views
  • 1 replies
  • 0 kudos

Freedom Mobile and Videotron network merger

I live in the southern suburbs of Ottawa, which has spotty at best reception from Videotron. With the acquisition of Freedom Mobile and the ability of Freedom subscribers to now use the Videotron network as a home network, does any one know when we w...

evoMR by Chevalier
  • 1190 Views
  • 0 replies
  • 0 kudos

Havent received my promotional from Nov 2019

This is my last resort before I file a formal complaint. During a pre-black Friday event in 2019 you were offering a free Samsung tablet. At the time I was on a bring my own phone plan so there was no need to change. But taking advantage of the promo...

Be ready to travel anytime, anywhere with your mobile phone

The summer vacations are upon us. Many of us will take the opportunity to go on a trip, which will certainly raise questions about your mobile services:   Will my mobile device work abroad?Do I need to have a special plan?What are the fees when I am ...

VincentQ by Community Manager
  • 2162 Views
  • 0 replies
  • 1 kudos

Videotron MNCs

I want to make sure Videotron MNCs ( Mobile Network Codes ) are 500 , 510 and 520.According to https://cnac.ca/data/MNC_Codes.htm, I see that they are only three. But I want to double check. Thanks in advance

MMokhtar by Initiate
  • 1155 Views
  • 0 replies
  • 0 kudos

Wifi calling in Europe with esim

I'm heading to Portugal this summer (unlimited plan) and have wifi calling enabled.  From what I am reading when I am physically located in a free Wifi country such as Portugal,  Wifi calling includes free calls\sms with any Canadian phone number and...

Ronc by Initiate
  • 1807 Views
  • 3 replies
  • 0 kudos

Visual voicemail for Android?

Can Videotron get visual voicemail for Android now?  They could just use the same system that Freedom uses.(Reminder than visual voicemail has been available since the Pixel 2.) 

GReuter by Disciple
  • 1092 Views
  • 0 replies
  • 0 kudos

Special offers

 https://videotron.com/en/mobile/cell-phone-plans-special-offers Anyone else seeing these special offers?  Videotron won’t honour them - claim they’re not in the system, but they have been readily viewable on the website all week. if you select one a...

What do you think about the time change?

This weekend, we will change time between Saturday, March 11, and Sunday, March 12, 2023, at precisely 2 a.m. We’ll move the clock forward, so we’ll lose an hour of sleep.   How does this change makes you feel? Would you like to keep it or abolish it...

VincentQ by Community Manager
  • 1044 Views
  • 0 replies
  • 0 kudos

Resolved! iPhone XR use in USA

I was told by Videotron that my iPhone XR is not compatible with 5G which is what is used in the States. But I am wondering if they only use 5G or if 4G and LTE are still available with some US carriers and in some States. I am going to Charleston in...

OMG by Initiate
  • 2522 Views
  • 1 replies
  • 0 kudos

Club ilico included in the price or not?

The first time I subscribed to Videotron, I thought that club ilico is included in the price they shown on the website and said and confirmed through the phone but I was naive and I was caught off-guard. When they said, for example, $50, I thought it...

fchang by Initiate
  • 1438 Views
  • 1 replies
  • 0 kudos

Resolved! Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app.Long story short, I paused my cell phone using my Helix Fi app.  Now I cannot use my phone internet  to unpause it,I need to use the Helix fi ...

Need Guidance!

I've heard that the new Oppo phone has a great camera, especially from my friend Roman. I'm getting tired of using Apple and considering switching to a different brand, but I don't want to compromise on picture quality. Is the Oppo camera really as g...

Top Internet Plans

Dear provider, I am a blogger working on various projects such as falaya, Amazon, and YouTube. I require high-speed internet as I use approximately 100GB of data per month. I am interested in your 5G VideoTron internet packages and would appreciate i...

Resolved! Daily traveler pass, do I need it? Can I deactivate it?

After landing in Maui I received a notification that the Daily Traveler Pass was activated even though I have us roaming as part of my plan.Here are my current plan details:INDIVIDUAL ACCESS CANADA-USLONG-DISTANCE CANADA TO USAUNLIMITED TSF/TPCUNLIMI...

tekums by Initiate
  • 4041 Views
  • 1 replies
  • 0 kudos

Which 5G Bands - Not Frequencies - Are Used?

Which 5G bands specifically are used? Wikipedia suggests, that 1700 MHz is used by bands n66 and n86; 2100 MHz is used by bands n1, n34, n65, n66, n84 and n95; and 700 MHz is used by bands n12, n13, n14, n28, n29, n67, n83 and n85. For example, accor...

Ukraine contract not respected

Why does videotron not notify ukrainian users when they reach their internet data limit? Why does videotron not respect the law that requires them to disactivate internet data when the surcharge reaches 50$? Why does videotron not respect the contrac...