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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1420 Views
  • 1 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 1155 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4966 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4301 Views
  • 1 replies
  • 0 kudos

An Easter egg in your electronic device? Yes, it’s possible!

In tech, an Easter egg is a hidden message or secret feature of a computer program or video game that can be accessed with a keyword or combination of keystrokes. The name comes from the traditional Easter egg hunt (source: Wikipedia).   Since the be...

VincentQ by Community Manager
  • 5089 Views
  • 0 replies
  • 1 kudos

Resolved! Roaming on CDMA network in USA (and elsewhere)

Can anyone tell me if there Videotron phone roams on Verizon CDMA when in the USA? I'm thinking of buying an iPhone X from Apple but I would prefer the Qualcomm version with CDMA coverage? Thanks, Mitch

mwronsky by Initiate
  • 6657 Views
  • 1 replies
  • 0 kudos

Resolved! Partner Network

When traveling my phone shows PRTNR1.The Customer Centre only shows stats for PRTNR2, never PRTNR1.Please advise how I can view stats for PRTNR1.Thanks! 

HarvMann by Initiate
  • 8156 Views
  • 3 replies
  • 0 kudos

Resolved! Google Home

do your services work with google home? i would like to be able to make calls using my google home.

sample by Initiate
  • 5339 Views
  • 1 replies
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Resolved! Blocking incoming international calls

Is there a way to block all incoming international calls? With my G4 I used to be able to put in (for example) "+1 302" and that would block any call from that area code. I now have an Xperia XA1 Ultra and that does not seem to work. I get multiple "...

mcrootay by Chevalier
  • 6705 Views
  • 1 replies
  • 1 kudos

Resolved! sportsnet online (https://now.sportsnet.ca)

Hello, I just checked tsn go and videotron appears on the selection, so that videotron customers who have TSN in their package can enjoy tsn.go on mobile or ipad.I have also sportsnet in my package. For the moment, videotron is not on the list when t...

aindro by Initiate
  • 6352 Views
  • 1 replies
  • 0 kudos

Galaxy Note8 Smart Focus

Hi, this is for any of you with the Note8. Now that the device have officially a month in the market, can you tell us your impressions? Battery life, overall performance, sPen, dual camera, etc.I read somewhere that the dual focus feature is not as n...

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samrec by Viking
  • 5159 Views
  • 1 replies
  • 1 kudos

Resolved! pricing questions

Hello Its my first post here and I'm in the market for a new phone(and potentially a new carrier) Im in Ottawa and i dont travel often.  Im considering the Note 8 and I like the $66 6GB promo plan and I was wondering would I be paying $449.95 or $599...

m120 by Initiate
  • 7011 Views
  • 2 replies
  • 0 kudos

Resolved! Unlimited Music

So with the recent CRTC ruling, anyone know what the plans are for those of us that currently use the unlimited music service?  Will Videotron keep fighting with the CRTC or in lieu of that will they increase our data allowances?

mrhud by Initiate
  • 13652 Views
  • 9 replies
  • 2 kudos

Resolved! bought 2nd hand phone, blacklisted after 2 weeks.. what can I do?

I bought a second hand phone from Kijiji, used it on Videotron for about 2 weeks just fine.Today it was suddenly marked blacklisted and doesn't work on network any more.. Is there any way Videotron can help me out? I already submitted a claim on CAFC...

kammm by Initiate
  • 5212 Views
  • 1 replies
  • 0 kudos

Samsung Galaxy Note8 contest: and the winners are...

Congratulations @jdbelcourt and @kkspike: you are the winners of our Samsung Galaxy Note8 contest!   Your comments have been randomly selected through a selection of the most relevant ones. Thanks for giving us so many details, we are sure you will h...

VincentQ by Community Manager
  • 5767 Views
  • 0 replies
  • 0 kudos

Win a Samsung Galaxy Note8!

... We’re giving away two of them, but to have a chance to win you need to explain why the Note8 is the device for you.   You have until september 30th to tell us what grabs you about the Galaxy Note8!   Full Contest rules here :http://bit.ly/Contest...

VincentQ by Community Manager
  • 27715 Views
  • 24 replies
  • 0 kudos

Resolved! SMS Reimbursement

Hi there, I just received an SMS text (from +16134067540) saying: Vidéotron: Nous vous avons envoyé un remboursement en raison d'une surcharge sur votre facture. bit.do/Remboursement Phishing? Thanks,Pr

Resolved! Semi basement reception

I, recently switched from Public Mobile(Telus Network) to Videotron. I used to have an excellent reception in a semi basement, never had any problem. With Videotron, I noticed that half of outgoing calls does not pass through. Also, I do not receive ...

Mast by Officer
  • 7763 Views
  • 2 replies
  • 2 kudos

Resolved! Restricted NAt on Cellnetwork

iam trying to acces (play) with my nintendo switch the online multiplayer and i cannot connect to a game, i get restricted nat (nat D) on the switch itselfi would love to be able to acces that, i can connect the the eshop but as soon i try to find a ...

Resolved! Shut Down doesn't shut down

No matter what time of day I shut down my phone, it turns itself back on automatically at exactly 9:58 AM. The only way to keep the phone off is to remove the battery. There are situations where I must have the phone turned off, but I can't.There are...

basic by Disciple
  • 10005 Views
  • 6 replies
  • 2 kudos

Resolved! Calls I didn't make?

Hi there, Some people call me and say I've just called them... But there is notheing on my phone to tell that I have... Is it a network problem ?? Is someone using my number ?? All the people call me from Ottawa/Hull (where I also live). Any suggesti...

Yukito by Disciple
  • 5192 Views
  • 1 replies
  • 0 kudos

Resolved! mobile data consumption

maybe a stupid question but ... would data  be more consumed if the same web page is remain opened?...  

Resolved! Huawei vs iPhone

Is that new Huawei phone really good for the pictures ? I am tired of Apple and would like to change my cell phone but I don't want to lose in images quality. Your advice ? 

Yukito by Disciple
  • 5018 Views
  • 1 replies
  • 2 kudos