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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1404 Views
  • 1 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 1149 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4956 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4295 Views
  • 1 replies
  • 0 kudos

Resolved! [Contest] Win your daily pass for the Ottawa Bluesfest

  Did you know that Videotron offers a High-Performance mobile network in the Ottawa/Gatineau area?   To celebrate that, we are giving away a pair of daily passes for July 13th 2018 for the Ottawa Bluesfest!   To be eligible to win, comment this pos...

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VincentQ by Community Manager
  • 31321 Views
  • 59 replies
  • 6 kudos

Resolved! Moving to Ottawa

My wife and I have Videotron cellphones, internet and TV in Montreal. We will be moving to Ottawa in the fall. Should we expect any changes in price for any of the three services we have with Videotron 

Resolved! illico app issues help!

hello,i own an iphone 7 , so my brother told me to jailbreak my iphone ,told me all the free apps to downloadbut  recently i found that my illico app having some issues after jailbreakwhen i opening the app it just blinks my screen and returns to the...

Resolved! Plan Renewal

is It possible to keep my current plan at the end of my contract and stillUpgrade my phone or is the only way if I pay the full amount of a new phone. Really don’t want to lose my 15gb of data.

Resolved! S9 plus exchange or refund available?

I pre ordered the Samsung s9 plus. This phone is awful. There are no updates, the call quality is horrible, no VoLTE support, can the phone be returned, exchanged or something for something that has current supported.Edited to add MMS picture message...

Jeffg1 by Squire
  • 5834 Views
  • 3 replies
  • 1 kudos

LTE+ signal on Videotron's LTE network

Does anyone know if Videotron deployed an LTE-A network in Ottawa? I've been getting LTE+ on Galaxy S8 Plus on Videotron's own LTE network in Ottawa. Previously, I had to roam on Telus to get the LTE+ on my phone. Cheers

evoMR by Chevalier
  • 8300 Views
  • 5 replies
  • 1 kudos

Resolved! extended coverage

My son lives in ottawa but goes to school in downtown toronto.  His cell phone plan is about to end and videotron would be a good option.  However I wondering what kind of coverage he would get while he is away in toronto in school for 9 months out t...

silvton by Initiate
  • 6620 Views
  • 4 replies
  • 0 kudos

Resolved! VoLTE: ETA on if and when this will launch on Videotron

 Just switched from Rogers for a much better customer service experience, and much more affordable prices. Just wondering if anyone had any idea on if and when VoLTE will be launched on Videotron? They already have the devices, and their LTE network ...

evoMR by Chevalier
  • 28492 Views
  • 45 replies
  • 11 kudos

Resolved! Daily traveller

Hi! I’m going to the US tomorrow and I’ve beeb trying to figure out the daily traveller pass but can’t seem to figure out how to get started. When I click on sign up, it brings me back to the home page of my app. Any tips? Is it worth it? I also can’...

Resolved! british columbia

Im international student from the us interested in getting a plan with videotron, the canada us plan works perfectly for my needs, however i will be studing in British Columbia. im just trying to figure out if i can get this plan even though i will n...

13kirk31 by Initiate
  • 5317 Views
  • 1 replies
  • 1 kudos

Cancellation fees

I recently renewed my contract with Videotron @ 75/mo for a Galaxy s9 which I paid 79.00$ for.   If I cancel, how mcuh would I have to pay back?    I was recently offered a free phone thru work and it makes sense to start using that phone instead.  P...

TheMikie by Initiate
  • 6258 Views
  • 2 replies
  • 2 kudos

And the winner of the Sony Xperia XA2 is...

Congratulations to @maple017, the lucky winner of the Sony Xperia XA2 smartphone! His name was drawn at random from among the contest participants who correctly answered all the questions in our Sony quiz. Here are the answers to the quiz:   1. I...

VincentQ by Community Manager
  • 2649 Views
  • 0 replies
  • 0 kudos

BlackBerry Motion

Hi, I am located in Ottawa.Can I purchase and use a BlackBerry Motion on Videotron's network? Thanks! 

HarvMann by Initiate
  • 5190 Views
  • 0 replies
  • 0 kudos

Resolved! Paying over 400 a month for 9gigs

What can i do about getting severely ripped off every single month forr years with no recourse? Is it reasonable to pay this insane rate and be belittled for wanting more data countless times? Is it legal, ultimately? How would the CRTC respond to su...

S9 plus preorder?

I don't understand the way videotron does its pre order system. I'm pre-ordering a phone to get it on the day it goes on sale. Why does videotron ship it out on the day it goes on sale? It defeats the purpose of going on March 16 to buy it no?

Jeffg1 by Squire
  • 4449 Views
  • 3 replies
  • 0 kudos

Resolved! Shaking with anger at Videotron - multiple screw ups

Let me preface this entire post by saying that up to this point, Videotron has been pretty good to me so far, up until this weekend with antics that they pulled I have been a Videotron customer since March 2017, and up until this weekend the experien...

evoMR by Chevalier
  • 6626 Views
  • 2 replies
  • 6 kudos

Resolved! Why can't we carry over unused data? We paid for it.

I received a warning that I was about to go over my data limit and encouraged to either buy a block for $50 or upgrade my mobile plan. Either way, it was going to cost me more money. Then I looked at my previous two months' consumption  and  found I ...

Resolved! Mobile voice mail

I am a new customer. How can I get the voicemail to be in English?