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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1132 Views
  • 0 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 894 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4832 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4207 Views
  • 1 replies
  • 0 kudos

Resolved! Android November security patch still unavailable

Hi there, Google pixel 3 user here. Google has rolled out the November security patch and many users online have it installed yet it does not appear when I scan for an update. A common response some have been posting is that the carrier ie Videotron ...

iesco by Initiate
  • 5269 Views
  • 3 replies
  • 1 kudos

Anybody tried VideoTron?

As someone who's been using Videotron for the better part of 6 years now, coverage isn't too much of an issue. Their network is pretty extensive from one end of Quebec to the ass end of Toronto. They're pretty solid in rural areas too, and if you do ...

PSA About Videotron

Just warning if you have service with videotron on your cellphone DO NOT change your billing address if you are moving into a new construction. If they cannot find your address in their archaic system, they will cancel your service.I spent 1 hr on th...

Resolved! Reception lacking in new development, any ideas who to contact?

So I just noticed that Videotron has been running a ton of marketing material in the Ottawa region about Canada-wide reception. Also noticed that their coverage map says the area I'm in has LTE coverage.  However, it's been pretty shoddy with terribl...

evoMR by Chevalier
  • 4521 Views
  • 1 replies
  • 0 kudos

Resolved! RCS

I recently just switched from Rogers to Videotron, and Rogers had recently announced in February the roll out of RCS (Rich Communication Service) from Google, made available to all android phones. Does Videotron plan to offer this service?

Wifi calling in my account

I updated my iPhone X carrier setting to Videotron 31.1. I have latest iOS 11.2.5. When I turn my wifi calling on, there is a msg showing up to contact Videotron , and it prevent me to enable it. I chatted with customer service and technical support ...

Resolved! LTE on Videotron Calls

Hey all, New to Videotron here in Ottawa and was wondering when making calls are they on LTE? I made a call today and noticed it was in 3G. Aren't call able to be in LTE as well as data?  Just curious

MnJ by Initiate
  • 10461 Views
  • 9 replies
  • 3 kudos

Resolved! Confirmed Order Status & Then Saw Cancelled Night Before

Became a customer of Videotron on the 19th of September 2018 and ordered a mobile phone and was told it was going to get delivered on 21st and i was checking the site of the courrier and saw it was cancelled. I am disappointed about this as it was so...

Canada-US Without Borders - Two Year Contract

Hi: I am interesting in switching my phone to  Videotron, using the Canada-US Without Borders plan.I live in Cumberland (Eastern Ontario), which I beleive is covered by Videotron.I understand this plan requires a 2 year contract. If I bring my own ph...

rogeri by Initiate
  • 2976 Views
  • 1 replies
  • 1 kudos

Resolved! videotron wifi app crashing on my s7

hello videotron community , my videotron wifi app has been acting wierd nowadaysrecentlyi updated my s7 from 7.0 to 8.0 and ever since whenever i open my appmy app shows me an white screen then crashes ! i tried reinstalling the appit dint work. than...

Resolved! Deleting Voicemails

Has anyone else noticed that you can only delete a voicemail once the entire voicemail message has been played? This is rather annoying and unlike any functionality that I've ever seen before. I am able to save the voicemail midway through the messag...

Husband by Initiate
  • 7819 Views
  • 2 replies
  • 2 kudos

Resolved! Pooling family data plan

Hi!  I currently have 3 mobile accounts with Videotron:1) 6gigs/mo;2) 7gigs/mo3) Talk and text only.As the user of the 2nd phone rarely goes over 2 gigs, would it be possible to share the remaining 5 gigs among the other two phones (1 & 2). Thanks an...

Verdun by Chevalier
  • 5691 Views
  • 1 replies
  • 0 kudos

Resolved! Outgoing Caller-ID

Does anyone know how (of if possible) to have Outgoing Caller-ID? I used to have it both with Rogers and Fido. People who did not have me in their contact list could see my name.

thasan10 by Chevalier
  • 6084 Views
  • 3 replies
  • 0 kudos

Resolved! User center

Just connected yesterday my cellphone with Vidéotron.Trying to create to the user centre. But it’s not letting me. Never created a user name or password. Putting my account number and then trying to create one but keep getting a notice that user alre...

Resolved! Family Plan - Teen Talk and Text

For this new promotion, do the plans allow for talk and text across Canada at anytime day or night?  I cant find detaled information on the site.

mrhud by Initiate
  • 6843 Views
  • 3 replies
  • 1 kudos

Resolved! [Contest] Win your daily pass for the Ottawa Bluesfest

  Did you know that Videotron offers a High-Performance mobile network in the Ottawa/Gatineau area?   To celebrate that, we are giving away a pair of daily passes for July 13th 2018 for the Ottawa Bluesfest!   To be eligible to win, comment this pos...

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VincentQ by Community Manager
  • 31213 Views
  • 59 replies
  • 6 kudos