I read reviews from between 2 to 4 years old and people only have negative things to say.
Such as: horrible coverage outside Ottawa, liars, horrible customer service and frequent surprise charges.
Now, we've had a switch for half the family but they messed up porting the numbers so none of their phones work as of yet. The customer service (which is apparently useless) told us that the lines would be up and running by this morning (yet another lie).
So I'd like to receive your experiences with this mobile device carrier.
I've generally had great experience with Videotron.
I ported like 6 like into my account so far... I had problem with only one of them... but this was quickly resolved by someone more knowledgeable (higher end support) that manually sent commands to the server to fix the problem.
I've been with Videotron for about ... 20 years now.
The customer service is top notch and I've rarely had issues with mobile or internet. There was a period where we experienced internet outages, but I think that was due to construction in my area and things are very stable now.
My only real issue with Videotron is the lack of access to some television channel streaming apps - like CTV Go. I have the feeling that anglophone customers are not their prime concern when negotiating contracts with television providers...