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My first experience with Customer Service

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My first experience with Customer Service

I am having a terrible first time experience with Videotron customer service. I signed up my 4 lines with one line on a 2 year contract with a new iPhone. After talking for 2 hrs with Videotron rep including going through credit check, I was told it passed and I should expect my phone and the 4 SIM cards delivered in 4 days.

With TELUS, I can run to their store on the same day and get my phones setup. No worries, I’ll be patient with Videotron and wait. After 6 days, no delivery, so I called Videotron and I was told they didn’t have a record of my credit check that is why there was no delivery coming. I asked why I wasn’t at least contacted. I was told they didn’t have a record of my phone number. I mean what kind of phone company loses a client’s phone number??

I was so upset I asked for the customer rep that I dealt with before to call me back.

While waiting for a call, I’m posting in this forum hoping to share my experience.

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