Devices, packages, apps: start the conversation

[Ipse]

I see that P20 pro is listed in the "supported phone list" but not Mate 20Pro.

Is the list just not updated yet or the device is simply not supported?

Sefcond question: if my current account is VoLTE enabled (and working) do I need to do anything extra when the phone IS actually supported?

[Kira · Accepted solution]

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@Ipse wrote:

I see that P20 pro is listed in the "supported phone list" but not Mate 20Pro.

Is the list just not updated yet or the device is simply not supported?

Sefcond question: if my current account is VoLTE enabled (and working) do I need to do anything extra when the phone IS actually supported?

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1- Currently not supported.

2- You need the "VoLTE" option in your file. This is done with customer services.

[Buster]

When do you think VoLte will be available for this phone?

[Ipse]

Anyone at Videotron able to provide an ETA? The Mate 20 pro from Rogers and Fido have VoLTE enabled.

This is marketed as a flagship phone, I don't understand the delay.

[Buster]

I noticed on my eBill that I paid for a VoLTE Nano SIM card. Why no VoLTE support ?

[zadigre]

Volte SIM or not, it doesn’t matter... same price for the sim. You don’t pay more to get the volte sim.
They said, I believe Videotron is only selling volte sim now.

[Ipse]

Anyone at Videotron actually reading these forum posts? Or it's a community service providing a place to vent?

Can we get an actual reply from a company rep?

[zadigre]

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@Ipse wrote:

Anyone at Videotron actually reading these forum posts? Or it's a community service providing a place to vent?

Can we get an actual reply from a company rep?

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A lot of Videotron's employees are reading these forum posts... all moderators are employees. 

Employees will not talk about something that is not publicaly annonced.

that said, I'm sure Videotron is working on this... it's probably just a matter of testing the equipment to make sure to 100% compatible with Videotron's VoLTE implementation/systems. Probably more to come in January because I'm sure that no one is working on this during the Holidays period. 

[Kira]

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@Ipse wrote:

Anyone at Videotron actually reading these forum posts? Or it's a community service providing a place to vent?

Can we get an actual reply from a company rep?

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Used to have the "employee" tag before getting the super user one.

As for your subject, my original answer still stands.

Not supported at the moment and we're going to know it at about the same time as you when it is/if it is supported.

Also to add to what @zadigre said, the holiday season is probably the slowest one of the year du to people being off and its hardly the time to come out with updates of the sorts. (can't risk a major bug with lack of people to fix it)

[Ipse]

Thanks @zadigre and @Kira for chiming in.

I'm antsy because it wasn't easy to get VoLTE activated on my previous phone and I  miss it now (mostly because it also enables VoWiFi which I use at work and when traveling for work ). 

Seeing how the December security updates haven't been pushed either, maybe there is hope.