Devices, packages, apps: start the conversation

After unlimited music shut down

Reply
Highlighted
Disciple

After unlimited music shut down

Is everyone getting 8GB after the unlimited music service shut down Smiley Happy? Let me know thank you.
Tags (1)
4 REPLIES
Employee

Re: After unlimited music shut down

Hmm  yes and no, here's why.

 

Everyone that is affected by the removal has received a temporary extra 8gb of data in preparation of the real data blocs.

 

Since August 3rd, at your billing data, that 8gb will be removed and replaced with the actual compensation data bloc that varies between 1 and 8gb. 

The bloc is based on your highest usage of unlimited music in the past 12 months.

 

Between 0 and 1 gb of music => 1gb extra

Between 1 and 2 gb of music => 2gb extra

Between 2 and 4 gb of music => 4gb extra

4gb of music and higher => 8gb extra

You should of gotten a letter this summer letting you know what you where supposed to get.

If you didn't simply contact an agent from technical support or customer care and they should be able to tell you what it is.

Disciple

Re: After unlimited music shut down

That's really unfair acturally. Videotron should treat its customers the same way......Cat Sad




Kira wrote:

Hmm  yes and no, here's why.

 

Everyone that is affected by the removal has received a temporary extra 8gb of data in preparation of the real data blocs.

 

Since August 3rd, at your billing data, that 8gb will be removed and replaced with the actual compensation data bloc that varies between 1 and 8gb. 

The bloc is based on your highest usage of unlimited music in the past 12 months.

 

Between 0 and 1 gb of music => 1gb extra

Between 1 and 2 gb of music => 2gb extra

Between 2 and 4 gb of music => 4gb extra

4gb of music and higher => 8gb extra

You should of gotten a letter this summer letting you know what you where supposed to get.

If you didn't simply contact an agent from technical support or customer care and they should be able to tell you what it is.




Employee

Re: After unlimited music shut down

The amount you get is based on your highest usage in the past 12 months and this goes for every client.

If you're not satisfied with the compensation, I invite you to contact customer services.

Initiate

Re: After unlimited music shut down

Why would I receive the same as others? It is not a matter of being fair. It not a democracy. You get what you pay for. If I pay more than others I deserve more. And vice versa. It woyld never occur to me to say it is not fair. Sorry, I am not sorry.