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Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
I'm considering switching to Helix and wonder if Videotron reserves the right(Like Bell) to increase prices during the 24 months of a subscription.
Hi, does someone know how to close an account for someone who has died? - What is the step by step process?- What information is needed?- What documents should be provided? Would appreciate your help. Thank you so much. - L
What does a guest/ public wifi hotspot need to have enabled or feature support must it have in order that I can use my wifi calling? I tried to make wifi calls while at the malls here in Fort Lauderdale and noticed I could use data but not the wifi c...
Hi there, How do I only allow specific professional web site of my choice to be consulted for productivity reasonsThanks again,O.
Currently getting a download speed of 2mb/s when I pay for 400.I’ve restarted the gateway multiple times both manually and through the app. Nothing has physically changed in my setup but all of sudden this is a problem.Is there any other known soluti...
Hello, What is the procedure to only allow specific sites of my choice, I was able to do that with my previous provider and teh Parental control is based on a "One sice fits all list" I want to be able to customise my own list linked to professional ...
Now that we have officially entered 2022, I would like to ask the Videotron staff to be more transparent about the upcoming changes (if any). The competition is offering symmetrical internet speeds and much faster internet plans (past the gigabit spe...
Hello,I have no service when traveling in Lithuania. Is there no videotron coverage there or am i missing some settings on my phone? I get coverage in other eu countries, so i don't think it's something to do with my device.I need to be able to recei...
We noticed that the videotron internet went down at approx. 3:15 a.m. Dec 9, 2021 in Gatineau. This outage impacted the generator we just installed at our house. The generator connects to the internet to sends us reports. Anyway, when the internet ou...
Just got Helix yesterday. It will take a while for me to get used to the new features, and the new remote, but I'm VERY disappointed regarding the features that are NOT on the remote (unless someone can help me out.). I can fast forward a recordin...
im going to rent a house for 2 or 3 month and i need a internet plan i can change the location or finish my plan after that or there is a limit for contract of the internet ??
Videotron overcharged my credit card $450.84. I called Videotron's billing department 4 times to resolve the issue. I called on the 14th, 16th, 18th, and 23rd of October 2019. From the 1st to 4th call I was assured by a billing agent that the billi...
Hi community,I've been looking for this info in Videotron pages without success, I wonder if you can help me.I have been thinking about switching to Helix Internet, but we are a big family, how many devices maximum does Helix internet allow connected...
Ever since we got a new router last year I am not able to connect online to a game on PS4. I can't connect to GTA online, but I can connect to other games on my PS4. I am not sure what to do to fix this issue. Ever since we got a new router last year...
I am attempting to restrict night time access to my teen, however even with creating a profile on Helix, putting all her devices in said profile, this brat finds a way to reinstate her connectivity. So either she's finding a method to by-pass the "Ma...
Is it possible to reset the password to what is on the back of the router without losing setup?
With the gateway in bridge mode can you plug the helix tv terminal into your own router instead of using wireless? Meaning hardwire the helix tv box into your own router using an RJ45 cable
I am currently using Linksys Velop Mesh (3 atennas) with my current system. If I go to Helix is my sytem still compatible? I have a very large coverage. THx
Hi ,Anyone can guide me on how to troubleshoot my ftp not working outside of wifi.It worked fine before I switched from videotron cable modem to the new helix this past weekend.Port 21 is open and I tried with firewall and AVG bot disabled but still ...
My Helix Fi loses connection at least's 2 or 3 times a day. Especially between 7PM and 9PM. It would simply just disconnect and flash a orange light for two seconds then switches to green light for 10 seconds, then the white light appears after that ...
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