Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
I powered down and restarted my Helix gateway a few days ago and even since the device is showing offline in the Helix App.The wifi gateway is working (tv, phones, Google all connected) but not able to see and access the gateway from my phone.
Hi. I have my own helix (product number is CGM4331VDT) I got from my friend who left Quebec. Can I use this to subscribe internet service? I just wanted to make sure this is compatible before subscribing... Thanks..!
Hello,I'm looking for a way to tell which device uses how much data at present time. I have over 20 devices at home with IoT, TV, Laptops, PC, etc... and even though I have 500mb internet, it slows down a lot sometimes. So I need to be able to tell w...
Hello,I'm looking for an option to monitor data bandwidth per each device on my home network.I have over 20 devices (IoT + laptops/TV/PC, etc..) at home and sometimes internet slows down drastically, hence seeing which device causes such slowness is ...
Hello,Just received the Helix Fi Gateway 2, and was not able to find where to enter the dynamic dns informationIn the previous router from Videotron (ZyXEL), there was a place to select provider (no-ip.com) username and password. I can't find this in...
Hi everyone, My mother is 91 years old and almost blind. She lives in a seniors residence in Montreal. We are currently thinking of switching her to Helix because of the ability to use the microphone on the remote to change channels, etc. Can anyone ...
Hello, I am thinking of getting Helix for my mother who is 91 and almost blind; the main reason is for the voice remote which I think would make her life a lot easier. (I've asked another question about this elsewhere.) What I need to know is whether...
I have had a notification for a new voicemail stuck on my phone for quite some time, and no matter how many times I check/clear my voice mailbox it remains. How do I get rid of it?
Good day,Is there a way to reserve a block of addresses in the Helix router? I see in the config pages it has one device marked as reserved but when I try to reserve another one using .4 it says it must be between 192.168.0.15 and 255. I want to rese...
Hello everyone, I'd like to know if it's possible to configure a white Helix Fi gateway 2 router as a wireless access point (WAP) to extend an existing WiFi network? If so, then how? Thanks, David
I recently switched from the regular Videotron to the Helix because I was told that I can control the internet in my house via the app. I have assigned all devices and have set limits to the 'person' in question to now realize that after he's bumped...
Hi,I was trying to fix issues with port forwarding and I tried used an advanced security setting related to "Using port 2" and since I've turned this on, my Helix device's IP is not responding anymore (10.0.01) is there anything I can do short of a f...
If I use my iPad I get the message :If I use the Videotron Webmail to send myself an Email , I get :Any help , please ? Thanks .
Hi, What happens when my Helix contract runs out at the end of this month? Do my charges stay the same? Do I need to subscribe to a new package? Thanks,
Hi everyone, Question about the helix models. When signing up, it asks me whether I already have a Helix 2 (white) model, which I don't. That being said a friend might be able to get me the Helix 1 (black) version. Any chance that this works so I don...
We are getting the Helix tomorrow and I was curious to know if anyone sees a difficulty running two wi-fi networks. Network 1: The Helix Router, mostly for fixed devices: basement TV, light switches of the house, Network 2: Google Nest: I want to ru...
email says in the outbox.
Have you been able to implement the SMTP Server on Omada 5.0.30 with your email account? If so... HELP!!!
I'm trying to connect my son's Nintendo switch lite to his Mario kart live but I received this error code 2231-0545.Anyone having issues?
I have a EMG2926 videotron router. I've installed a small camera setup at home (Bunker Hill Security DVR #61229). On the local network, all is good. DVR has his static IP (I can choose it), and video stream goeas through the port of my choosing (3001...
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Gamification
