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Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments. 1. Set-up your helix wif...
How do I cancel internet Helix? I can't find the option anywhere? Could someone send me a link? Thanks!
I can no longer access 10.0.0.1 because I no longer have access to my password. I heard a factory reset would do, how would I do that?
Good morning, I recently upgraded to Helix. I have always used MAC address filtering on all of my previous routers. I cannot find it anywhere on the APP or via the web browser access. Does the Helix outer have this option? If so, where would I find ...
Long story short, I’m still subscribed to both internet services (Bell and Vidéotron). I still have the Helix Pod at home and the Bell router is what’s currently connected. I was told Vidéotron that I could simply unplug the bell router and connect t...
I've set up port forwarding and confirmed that it works from outside my home network, but from inside the router ignores the port forwarding rules and instead servers the router admin page. Does anyone know how to set up hairpinning (NAT loopback) on...
can someone help me set up port forwarding? i dont understand how to do it.
I got logged out of my Helix wi-fi by accident, and when I try to connect and enter the password on the bottom of the router I get an incorrect password message. I don't remember changing the password, and if I did it's long gone... How do I connect...
I called technical support to change my public (WAN) IP address, but they said this can't be done manually. It is handled by the DHCP server. I'm using Helix as my modem/router. I unplugged my Helix for 24 hours, but when I reconnected I still had th...
I need an internet plan that lets me use my own modem/router/wifi hardware. Does videotron offer any plans where I can use my own hardware?
I may be going overseas after a year. I see a deal for helix internet for 38 + 12 for gateway for 100 mb service (32/mos discount) for 2 year term. What’s the penalty if I cancel after one year?
I have 3 vtech wireless cordless phones on my system with no problem , I needed an extra phone for my computer desk . I bought a vteck phone old style cord attached to base , base plugs into the wall . It took me a year to realize that this phone can...
Lately over the past few weeks I have been receiving so much spam to my videotron email that I have never had over the many years Is anyone else seeing this? I have been forwarding them all to the spam-filter email address for Videotron, my junk mai...
Is there any way to sign up for Videotron Internet but without plans, without any extra features, JUST internet?
Do the wifi pods have the same signal strength as the helix 2 modem ? how far do the pods signal goes ?
Hi Hope you are doing goodI am new to this community and just want to know about videotorn 5G internet packages. i have to work on three different projects gradually clopton capital, amazon and daraz. My monthly usage is 50GB. Please recommend me som...
My contract ends in August, if I change my package online would I get a new contract for 24 months?
Il semble que « Internet Hybrid Fibre 30 » ne soit plus offert, quelqu'un sait-il ce qui est arrivé à « Internet Hybrid Fibre 30 »?It appears that "Internet Hybrid Fibre 30" is no longer offered, does anyone know what happened to "Internet Hybrid Fib...
I'm always on my laptop, and I used to be able to access the Helix Fi App directly on the web. The following is the exact web link address that I saved to have access to it: https://id.videotron.com/vl-sso-bin/login.pl?bmctx=238FD9B60C05E356BAF795B5D...
I'm making a comparison between Videotron & another ISP, and I'm wondering what the average Download / Upload speeds are with Videotron's 5G WiFi residential service.Yes I'm aware of WiFi 6, but not for this question.Thanks
I have just switched to Helix Internet service since last week. I have notriced the Helix modem/router makes a constant humming sound. It isn't loud but since the room is always quiet, it is easily heard. It's annoying since it never ends and has ...
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