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Forum Posts

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Can the Helix Fi Gateway be used as a network switch?

Bell is coming to install new service at a family member's place next week and I have a 30m long wire going from the modem's location to the basement. I was using a router (Linksys E1200) as a network switch to get more Ethernet ports, but I will no ...

h4g0p by Officer
  • 2445 Views
  • 1 replies
  • 1 kudos

Videotron just giving me a ball and chain?

So it seems that the Helix router is completely useless unless you subscribe to Videotron's internet service? So instead of renting the equipment to the user like a normal internet company and providing a simple braindead *modem*, videotron insists o...

wasteful by Initiate
  • 1841 Views
  • 0 replies
  • 0 kudos

Resolved! Telnet/SSH on the Helix Fi Gateway2 (Arris TG4482A)

Is/are Telnet and/or SSH available on the Helix Fi Gateway2 (Arris TG4482A)? I have a number of reasons for needing this, one of which would be to try to establish static routes, if this option is not available through the GUI or app (this refers to ...

Low resolution streaming hockey on 4K monitor

Why, when I stream hockey on my pc, is the resolution so terrible.  My monitor is a 32" 4K model but the picture quality is awful and does not even look to be 720P.  In 2023, this is unacceptable in my opinion.

JRG55 by Initiate
  • 1034 Views
  • 0 replies
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Helix Gateway configuration questions

I just got the helix installed today and I'd like to start with I find it madness there is so little documentation on this product...even when calling support I was told they would not be able to help me as they have not been provided any other infor...

chrisk88 by Initiate
  • 6287 Views
  • 2 replies
  • 1 kudos

Samsung soundbar interfering with Wifi?

Hi. A friend of mind was told that his Samsung soundbar will interfere with the WiFi signal from his Helix gateway. I also have a Samsung sound bar and a regularly have my WiFi signal interrupted when using my iPad, computer and game console. Especia...

Smart doorbell

I’m having no luck connecting my SkyBell doorbell to Helix. I did finally figure out how to disable the 5 GHz and attempted to connect using 2.4 GHz but still no luck. Videotron has no doorbells or cameras listed in their compatible smart devices. Ha...

Resolved! Helix networks

I am trying to connect all my smart bulbs & plugs & sonos, I was told that I can separate my networks for 2.4 & 5ghz, but HOW??? 

Resolved! When your children out smart you...

I’ve set my children up with downtime timers on the Helix Fi app. Only issue is my daughter can get on and change her downtimes, unpause her devices and she’s even renamed her devices and assigned ours to hers… to the point I ended up turning my own ...

Kalley by Initiate
  • 1908 Views
  • 1 replies
  • 0 kudos

Resolved! cable modem connected to ethernet switch.

I have an Arris TM822G cable modem that connects to Videotron Internet; not sure of the specifics. When I connect a PC directly to it, the PC receives a public IP address on a /24 subnet. When I attempt a 2 client network, only one PC will work at a ...

Resolved! Helix - MAC address filtering

Good morning, I recently upgraded to Helix. I have always used MAC address filtering on all of my previous routers. I cannot find it anywhere on the APP or via the web browser access.  Does the Helix outer have this option? If so, where would I find ...

How to switch Bell modem to Helix Pod

Long story short, I’m still subscribed to both internet services (Bell and Vidéotron). I still have the Helix Pod at home and the Bell router is what’s currently connected. I was told Vidéotron that I could simply unplug the bell router and connect t...