Internet & Telephony

Wi-Fi, router, security, data, emails . . . we answer all your Internet and Home Phone questions!

cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

Videotron and 30 days garantee

Ok so here is my very short version story. I tried to cancel my subscription last night, on the 30th day of Videotron's "30 days Satisfaction Guarantee" but couldn't do it online as I assumed I could. (isn't everything done online these days???So hav...

jadacalo by Initiate
  • 1378 Views
  • 2 replies
  • 0 kudos

Resolved! Helix Unable to black a device

HII really hope someone can help me  here.I use the Helix Fi app to manage the devices on my network and noticed that I am unable to "Pause" my daughter's wifi usage. I can see her Iphone 11 on the list of devices. I am able to select pause and it sh...

Milt by Initiate
  • 5247 Views
  • 2 replies
  • 0 kudos

Port 445

Hi, It seems like Videotron is blocking outbound port 445, can you please confirm and provide a solution on how to get it unblocked. Thanks.

ar7554 by Initiate
  • 817 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy S22

HI I have a Samsung Galaxy S22;  and videotron internet servicesThe Helix Fi installed without any issue; but the Helix TV app won't install.I've tried remove and re-installing several times.The error message says:"lets try that again: 500. We aren't...

fboffice by Initiate
  • 5358 Views
  • 5 replies
  • 0 kudos

Resolved! Government help for low cost plans

Does Videotron participate in the Govt. of Canada initiative to offer low cost Cell and Internet services to eligible families and seniors. Web sites say they do, but nowhere do I find info on How to Connect. I think the programme is called Connectin...

Some apps do not work on wifi, but ok on LTE

Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...

jamesGH by Squire
  • 2272 Views
  • 4 replies
  • 0 kudos

Humming noise from Helix gateway (black)

Hey all! I'm super sound sensitive and have noted a low humming noise from my black Helix internet gateway. On the back, I don't see any model identification, looks like this WiFi Bluetooth Gateway, Videotron Helix Fi Gateway (stereoplus.com)I've had...

Resolved! Change my phone???

Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle.  I use my phone for very little - just ordinary phon...

Resolved! How to login to helix fi gateway?

Hello I'm trying to figure out what the default password for the helix fi gateway is? I know the page is 10.0.0.1 but ive tried several logins with no success

Rezosh by Initiate
  • 164200 Views
  • 16 replies
  • 4 kudos

Helix App

My ex has my Helix box password and he has the application downloaded on his phone. He can see who is connected and when I’m home or not. How can I solve this issue?

Internet

Can anybody from Videotron tell me when service to The Town of Mount-Royal will be restored ??

Briank by Initiate
  • 709 Views
  • 1 replies
  • 0 kudos

A bit more courtesy from Videotron

The ice storm has caused many outages. Videotron should have sent an email to all customers to explain the situation, rather than each customer having to figure out why there is no Internet, why phone devices are sporadic, etc. It is unprofessional n...

New Helix Install

I am about to install a Helix Gateway. I also have a videtron homephone modem. It is not mentioned but I am assuming the coax splitter means i don't have to use the ethernet cable from the telephone modem now. Is this correct? Thanks

previous helix equipment

I am an ex-customer. I kept my Helix equipment and want to re-subscribe with Videotron with a TV + Internet package. Does this mean I will have a discount because I already have the equipment?

hobbwin by Initiate
  • 832 Views
  • 0 replies
  • 0 kudos

Resolved! Accessing email through a mobile device

I try to keep this straight to the point.   accessing email through a mobile device such as my Samsung S9+ phone, or my Samsung Tab s4.  I have tried multiple email apps, on both phone and tablet with no success.  Each time says Email/user and or pas...