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Forum Posts

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

MY CELL

have all the swervices with Videotron for over 35 years. Now before I switch to another provider, I would like to know how much to epect to pay for a basic fare for my cell . Actually I pay 26$.

Resolved! Helix fi channel

Hi.I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try to change it manually but everytime I want to save it t...

Cptn by Initiate
  • 12556 Views
  • 12 replies
  • 5 kudos

EMG2926 Port forwarding not working

Hi, Simple port forwarding for VNC used to work well. It is easy. But the port forwarding on EMG2926 stopped working. Can't trace it back to any update but it does not work.canyouseeme shows port is open but VNC will not work. I basicall open TCD-UDP...

yig99 by Initiate
  • 6249 Views
  • 7 replies
  • 1 kudos

Outage

You mention Videotron customers will be compensated if they use their data id they have cell service with Videotron. What about the others. I had to use my Fido phone data (hotspot) all day for work. I really not impressed with Videotron. No info on ...

Alvaro by Squire
  • 1936 Views
  • 6 replies
  • 0 kudos

Resolved! Call Waiting I’d / Visual call waiting

I just transferred my home phone from Bell to Videotron.  How do I activate the Call Waiting ID feature?  Call waiting is activated and working but the name and number of the person calling is not displayed.  This feature worked with Bell. Glenn

Helix fi 2 gateway disconnecting periodically

Hi, I've noticed that every now and then my connection gets interrupted, and when I look at my Helix Fi 2 Gateway router I see it flashing either green or orange. It doesn't take too long for the connection to come back but it's extremely frustrating...

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Slow loading of some sites (e.g. apple.com)

Recently, some websites, notably apple.com, load VERY slowly through my Helix Internet connection. Other sites load fine. I am using the default Internet settings on my MacBook Pro with automatic DNS. I think the issue is with Videotron's DNS servers...

robtain by Officer
  • 1034 Views
  • 1 replies
  • 0 kudos

Resolved! Helix not handing out IP addresses (DHCP issue)

Since Friday, our Helix is not handing out IP addresses anymore (over DHCP).Restarting the Helix did not help.As a workaround, we have manually configured the IPv4 address, subnet mask, gateway IP, and DNS IPs on our laptops (Windows and Linux). This...

krzys by Disciple
  • 2153 Views
  • 2 replies
  • 1 kudos

Home phone

I just ordered home phone service and am wondering what make / model of modem is provided. I did NOT order internet as I already have Fizz as provider. TV service is by Videotron.

internet

Good morning, I am a new tenant of Orly apartment (30 rue, Laval, H7N 0H1). The manager said that I should contact you for home internet. We need basic internet that includes access at home. Could you please advise me on how I can get internet access...

7abbasi by Initiate
  • 561 Views
  • 1 replies
  • 0 kudos

Videotron runied my credit score for a 20$ router

I was a loyal customer of Videotron with multiple accounts since 2018 and didn't miss a single payment. Recently I canceled one of the internet services which I provide for my tenants.Since I do not live in these addresses, I always sign up for e-inv...

AlexAmm by Initiate
  • 1089 Views
  • 1 replies
  • 0 kudos

Not getting the upload speed I’m supposed to have

I have the helix 400mbps download and 50mbps upload speed I recently connected my modem directly to my PS5 with Ethernet cable and for some reason I’m getting my download speeds but my uplod speeds fluctuate from 10 to 15 to 20 to 25. I used to be ab...

saverio9 by Initiate
  • 2446 Views
  • 4 replies
  • 3 kudos

Gateway offline

Periodically it wouldn't be so bad but it's going offline everyday and sometimes 3 times a day. Patience running low.....any ideas as to why this happens?

alanduo by Initiate
  • 770 Views
  • 1 replies
  • 0 kudos

Blocked ports on Helix

I was surprised when I started looking at my firewall logs and doing test myself that it now seems that Helix is letting through some tcp & udp ports that were previously blocked in the past.  Can someone from Videotron check if someone removed an AC...

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mzac by Squire
  • 1119 Views
  • 0 replies
  • 0 kudos

wifi connection with roku

Hello, I can get my Roku TV set up and working on Videotron data using my cellphone as a hotspot, so I know the Roku television works, but it will not connect to my Videotron wireless network (helix). The Roku detects our wireless network but will no...

aekurz by Initiate
  • 1112 Views
  • 0 replies
  • 0 kudos